After colourful stint, Saw axes herself
She quits just before tough questions on MRT operations are asked in Parliament on Monday By JOYCE HOOI
7th January 2012
Saw Phaik Hwa, who joined SMRT Corporation in a blaze of colour almost a decade ago, went out with a fizzle yesterday. Following a month marked by the worst train service breakdowns in SMRT’s history, Ms. Saw resigned as president and CEO with effect from yesterday, just weeks after she told the public that she would be ‘staying put’.
‘I have had the privilege of leading a group of very committed and loyal staff over the last nine years. I feel it is now time for SMRT to bring in new leadership and take the organisation to the next level. This is the culmination of a discussion I began with the chairman in early December,’ Ms. Saw said in a statement yesterday evening.
Her decision to resign comes just before a parliamentary session on Monday which will see Transport Minister Lui Tuck Yew queried over the train service disruptions. One of the questions slated for asking was what would become of the jobs of SMRT’s top brass, including Ms. Saw’s.
She will, however, stay with SMRT to help the investigation teams and committee of inquiry appointed to look into the train service disruptions that precipitated her resignation.
Tan Ek Kia, an SMRT board member and a former senior executive at Shell, will act as interim CEO while the board looks for a new one.
‘During her tenure, SMRT has delivered strong results, and is regarded as one of the world’s leading public transport operators,’ said Koh Yong Guan, SMRT’s chairman.
Mr. Koh implied that Ms. Saw’s decision to resign had pre-dated the disruption fiasco, saying yesterday that Ms. Saw had spoken to him about ‘her desire to move on during 2012’ on Dec 7, a week before a six-hour disruption on the Circle Line kick-started a series of breakdowns that would draw public outcry.
Even before SMRT’s troubles began in earnest last month, the transport operator’s fortunes under Ms. Saw’s tenure had been every bit as varied as her choice of hair colour.
In the last decade, it has seen - in short order - its train carriages vandalised twice, a record-breaking fine of $387,176 for a disruption on the East-West Line and a spate of breakdowns on the Bukit Panjang Light Rapid Transit line.
While these were issues that SMRT could have helped, there were times during Ms. Saw’s leadership which suggested that luck had turned its back on the operator, too.
In 2003, just months after SMRT hired Ms. Saw as chief executive, a freak accident saw a car smashing through a fence along Lentor Avenue and landing on the tracks in the path of an oncoming train.
In a sense, it would seem as though the light at the end of the tunnel awaiting Ms. Saw was also that of an oncoming train.
Her surprise appointment as SMRT’s CEO in 2002 - when the phrase ‘career woman’ was used in earnest - should have been a triumphant cry for the female executive. Instead, her appointment got off to an inauspicious start. The day after she joined the company, SMRT’s stock price fell to an all-time low as punters sold in favour of an expected merger between DelGro Corp and Comfort Group.
With no background in transportation, the SMRT’s first female CEO was nonetheless unflappable. ‘I am not here to drive the trains and I have enough competent people to handle the technical aspects,’ she said in 2002.
Once at SMRT, she put her retail background from her 19 years at duty-free chain DFS to good use. Under her, the incongruity of credit cards and commuters was chiselled away by MRT station makeovers. A few shops here, a bazaar there and, in 2008, the first mini mall in an MRT station outside the city opened up. By the close of FY2011, SMRT posted almost $57 million in operating profit from rental income, up from an insignificant amount before 2003.
As Ms. Saw added a touch of retail glitz to the stodgy business of railway tracks, her well-publicised practice of taekwondo and tai chi chuan helped to add to her mantle of gender-defying invincibility.
This, coupled with her penchant for changing hair colours and rumoured ownership of a Ferrari California and the three-wheeled Can-Am Spyder, further burnished her reputation as a CEO to whom the usual rules didn’t apply.
But as she continued on a retail-driven trajectory, her critics began to say that this came at the expense of its core operations.
When she joined SMRT, she told the press: ‘My own experience is that the consumer is king. The value to the consumer has to be uppermost because, without that, you have nothing and the shareholders will get nothing.’
But by end-2010, as public resentment over crowded trains boiled over, she was quoted as saying: ‘People can board the train - it is whether they choose to.’
And even while SMRT was scoring record year after record year of profit in the latter part of her leadership, the strain was beginning to show.
‘People don’t appreciate what you do. When a train breaks down, you’re bad, you’re evil. That’s not right. Even if you own a Rolls-Royce, I guarantee you it will break down one day,’ Ms. Saw said in a 2008 interview.
She was, for better or for worse, right about the last part.
Mr Koh, try a little harder to spin you fucking liar!