Jamus continues house visits.
11h ·
Our most recent
#TeamSengkang house visits and engagement sessions allowed us to wrap up 290C
#Compassvale, as well as wrap up 325B
#Anchorvale, along with getting a start at 332B. Our WCYH meet-and-greet was moved to Saturday mornings, and the most recent two editions took place at the Cape and Grove clusters.
One thing residents occasionally share with us has to do with the quality of cleaning in the common areas. What may surprise some to learn is that we actually receive about as much feedback that standards have risen, as much as fallen, after our administration took over and changed the cleaning contractor.
In my assessment, there are several reasons for this. One is the perception that cleaning is poorer in opposition-run wards. Some quick reflection will be sufficient to dispel this notion. After all, we don’t actually immediately change the cleaners (or cleaning company) after a handover; contracts have to be completed, and in the meantime, the cleaners remain unchanged. Almost all of our cleaning contractors also operate at the national level, and some also serve PAP-held constituencies, along with public facilities, like schools, hospitals, and airports. But perhaps most tellingly, a walk through neighborhoods in Singapore will quick reveal that there’s little reason to believe that there are systematic differences in cleanliness (and our weekly estate walks are, at least on the part of
#workersparty MPs, to ensure that standards remain high in the communities we oversee).
What is entirely possible, however, is that changes in the specific cleaner may also result in variations in quality. While we work hard to convey high standards to all our conservancy team, performance differences are inevitable. What we do is to collate feedback—both from residents as well as our property officers (and the MP!)—and when it’s clear that a particular cleaner is slacking, we take a series of actions to remedy the situation. This includes warnings, and fines, and in the most egregious cases, we replace the cleaner altogether.
Regardless, we’re always working to improve the quality of the estate management in
#SengkangGRC. We know this is important to our residents, and no issue is too small for us to try our best in making the day-to-day lives of the people we serve a little bit better.