My heart goes out to that family. Mdm Cynthia Phua was obviously heeding Dr Vivian Balakrishnan's advice when he reportedly said that "a little tension in the system is good".
That's no way to treat people in general, much less your own citizen!
This is the problem with the welfare system. The needy always has to jump through a series of hoops as in a circus in order to get a few measly $ from welfare aid. No one in parliament batted an eyelid when Temasek lost S$58B, but they will debate for hours over a mere S$30 increase in welfare aid.
Australia doesn't have the reserves that our government often boasted of, but no questions are asked when they dish out welfare to the needy; and we are not talking about a few miserly dollars.
This is another area this government has failed very badly.