Too bad its only for Selangor, I wish that Singapore also got this system.
Now you can rate Selangor cops
KUALA LUMPUR: The public can now rate the services of police officers manning the counters in 82 stations in Selangor from Monday.
The real-time monitoring system will see officers being graded on a scale of one to four on aspects such as efficiency and quality of service.
“The public will be able to do the rating on an electronic recording system at the station or SMS their assessment via handphone,” Minister in the Prime Minister's Department Datuk Seri Idris Jala said after a Government Economic Transformation Programme briefing yesterday.
He said the pilot project would help the police gauge the service provided by their frontline officers.
“This will allow weaker officers to be identified for retraining,” he said.
He said the pilot project would be carried out between two and three months and might be expanded to other frontline agencies and departments.
Idris assured that the identity of those providing feedback would be protected.
A report on an officer's grade will be submitted to Bukit Aman for evaluation at the end of each month, he said.
Idris, who is also Pemandu's chief executive officer, said it was commendable that the police volunteered to test the system in line with moves to improve their delivery system.
It is learnt that the public will be able to rate police officers either by texting to 15888 or use the survey machines at the police station.
Although the SMS method starts on Monday, the survey machines will only be available in August.
Now you can rate Selangor cops
KUALA LUMPUR: The public can now rate the services of police officers manning the counters in 82 stations in Selangor from Monday.
The real-time monitoring system will see officers being graded on a scale of one to four on aspects such as efficiency and quality of service.
“The public will be able to do the rating on an electronic recording system at the station or SMS their assessment via handphone,” Minister in the Prime Minister's Department Datuk Seri Idris Jala said after a Government Economic Transformation Programme briefing yesterday.
He said the pilot project would help the police gauge the service provided by their frontline officers.
“This will allow weaker officers to be identified for retraining,” he said.
He said the pilot project would be carried out between two and three months and might be expanded to other frontline agencies and departments.
Idris assured that the identity of those providing feedback would be protected.
A report on an officer's grade will be submitted to Bukit Aman for evaluation at the end of each month, he said.
Idris, who is also Pemandu's chief executive officer, said it was commendable that the police volunteered to test the system in line with moves to improve their delivery system.
It is learnt that the public will be able to rate police officers either by texting to 15888 or use the survey machines at the police station.
Although the SMS method starts on Monday, the survey machines will only be available in August.
I heard from the radio this morning. Malaysia launching some kind of online appraisal for public service. Starting from the police department. Only Malaysian can appraise them and need to have the officer's number. I think they wear it on their uniform?
I do hope they can extend this service to us Singaporean as I'm afraid that their 'attention' might be rechannel to us instead. Neverthelessly, it is still a step forward in curbing corruptions and in helping to improve their standard of performance.