whoa! wht makes you think i 'talk down ' to them? i can assure you, my default position when speaking to people is to be polite first. Anyway, i'm used to the sh** when doing things at govt offices in m'sia. to be fair, they seem to be making a genuine effort to be more 'customer oriented' these days.
Bro, my apologizes if you mistook my post as to mean you "talk down", I was generalizing....
"( not you per se )"... to make a point and NOT being specific. :p