Food delivery and food deliverymen

[LITTLEREDDOT]

S'pore GrabFood rider accused of spilling woman's 7 Starbucks drinks outside condo, marking it as delivered & becoming uncontactable​

Such delivery riders not making the job easier for other delivery riders.
Belmont Lay | April 25, 2022

A woman in Singapore ordered seven drinks from the Starbucks outlet in AMK Hub, but all the beverages were found spilled on the public pedestrian footpath near the delivery address without any explanation as the delivery rider became uncontactable after marking the order delivered.


A public complaint about the incident was put up on Facebook on April 24 by Misshopper Boutique, which is run by a relatively well-known online seller, Lerine Yeo.

No accountability​

According to Yeo, she was having a gathering with friends on Saturday night and the drinks were marked as delivered but nothing showed up for the recipient eventually.
Calls to the rider were left unanswered and the group was left wondering if the delivery personnel got lost or was even alright.
The next thing they knew, they found their order downstairs on the public footpath, spilled and completely ruined.
Yeo revealed in her post that her group was hanging out in a condominium unit and access into the premises had to be requested via the intercom at the gate.
As no permission was sought to enter the private housing compound, Yeo deduced that the rider could not have delivered the order to the right address.

Drinks found downstairs​

It was not explained how the group figured out that their drinks were spilled but they found the remnants of it on the ground outside of the condominium.
Yeo wrote: "Guess what and where my order went? Sent to the floor."
She also revealed that her friends "got to clean up the mess" that the rider made.
The GrabFood delivery order number, GF-444, which was found on the app, matched the order chit found on the cups.

Should have explained what happened​

Yeo's main gripe was that the rider should have owned up and provided an explanation instead of running away and leaving the customer guessing.
She wrote: "I don't usually like to post people on page but it really pissed me off when one acts with no integrity. It really angers me not because of the money I have wasted but running away from mistakes."
She wrote: "Mistakes are always forgivable, if one has the courage to admit them. But not this driver. No apology nothing!"
She also said if such an incident can happen to her, it can happen to anyone else.

Grab's response​

In response to the post, Grab asked for Yeo's details and said they were looking into the matter.
In follow-up comments by Yeo in the comments section of the post, she said the total fee for the delivery was refunded to her, but she was upset that it took a public airing of her grievances to get the matter sorted.

Delivery riders' response​

Responses by delivery riders in a closed Facebook group that discussed the issue blamed the rider for not following the prescribed protocol as stated by GrabFood.
In such circumstances, the rider is obligated to inform GrabFood about the spillage or any accidents, while the customer can be contacted out of goodwill to explain the situation.
Delivery riders also highlighted that Starbucks drinks delivery are packed in paper bags that can break more easily as compared to plastic bags as the condensation from cold beverages soak through the material.
With multiple drinks in a paper bag, there is a tendency for the bag to break.

 

[tobelightlight]

Responses by delivery riders in a closed Facebook group that discussed the issue blamed the rider for not following the prescribed protocol as stated by GrabFood.

So there is a protocol to follow, then ok mah. The rider dunno how to follow or when to follow. I think he worried he has to fork out his own money to pay for it.

 

[LITTLEREDDOT]

GrabFood Rider Gets Into Fight With Customer After Delivering Wrong Order, Investigations Ongoing​

Grab has suspended the rider.
By Sze Yun Chu - 9 May 2022, 6:53 pm

GrabFood Rider Hits Customer After Refusing To Cancel Wrongly Delivered Order​

With many of us ordering meals using food delivery services, we may sometimes encounter a few hiccups, including missing or wrong orders.
Naturally, as customers, we are compelled to seek compensation. One Mr Tan wanted to do the same thing after receiving a wrong order sent to him by a GrabFood rider.
However, things apparently turned ugly when he tried to reason with the rider.

Source: Shin Min Daily News on Facebook
The two got into a dispute, which led to Mr Tan suffering injuries on his face and collarbones.
The police were later alerted and confirmed that they were looking into the case.

GrabFood rider sends wrong order to customer​

Shin Min Daily News reported that the incident happened at about 2.45pm on Saturday (7 May).

The GrabFood rider went to Mr Tan’s HDB flat along Jelebu Road in Bukit Panjang to deliver the order.
Unfortunately, according to Mr Tan, the wrong order was delivered. Apparently, the rider had mixed them up with another customer’s order.
Mr Tan heard the other affected customer calling the rider to inform him. However, the rider allegedly hung up the call and did not offer any apology, even after Mr Tan had confirmed his mistake.
The rider simply told Mr Tan that his order was sent wrongly and requested to allow him 15 minutes to switch back the orders.

Rider refuses to cancel​

Mr Tan, however, turned down his request politely due to hygiene concerns.
He asked the rider to cancel his order so that he could reorder. This did not go well with the rider.
The rider allegedly told Mr Tan impatiently to do the cancellation himself. But Mr Tan explained that he couldn’t do so because his order had been picked up.
Yet, the rider insisted that Mr Tan do it himself before walking off.

Punches thrown upon confrontation​

Mr Tan immediately opened his door, wanting to persuade the rider to cancel his order, stressing that it was the rider’s mistake.

The confrontation reportedly triggered the rider to hit Mr Tan’s face. He also suffered three punches to his collarbone.
The pain forced Mr Tan to retreat and use his hands to defend himself against the attack. The rider purportedly only left the scene after Mr Tan returned to his flat.
The whole incident was captured on Mr Tan’s phone.

Source: Shin Min Daily News on Facebook

Grab suspended the rider​

Mr Tan immediately called the police who went down to the scene. He also informed the company, Grab, in hopes of pursuing the matter legally.

Source: Shin Min Daily News on Facebook
He added that he was not looking for an apology — he simply wanted to understand the reasons behind the rider’s hostility. If it’s due to work stress, he hopes that the firm will look into their employees’ well-being, he said.

The police are currently investigating the case.
Grab said they had suspended the rider as they do not condone inappropriate behaviours involving harassment causing hurt. They are conducting internal investigations as well.

Keep your cool & don’t resort to violence​

Being a delivery rider can be stressful at times while fulfilling orders. However, that doesn’t give one the excuse to use violence to resolve issues.
It must have been frightening for Mr Tan, who merely wanted to solve this matter amicably. In this case, we also hope that Grab can do a thorough investigation and assist the rider if necessary.
MS News hopes that Mr Tan will recover from his injuries and that the investigations will go smoothly.
Have news you must share? Get in touch with us via email at [email protected].
Featured image adapted from Shin Min Daily News on Facebook.

 

[LITTLEREDDOT]

This has to stop, says judge as he jails cyclist who hit and injured elderly man at void deck​

Osmond Chia

June 6, 2022

SINGAPORE - An elderly man fractured his wrist after a Grab food deliveryman collided into him while weaving through the void deck of a housing block on his bicycle.
The rider, Shaikh Mohamad Irsyaad Shaikh Mohamed Ibrahim, 26, pleaded guilty on Monday (June 6) to causing grievous hurt by a negligent act.
Sentencing him to jail for three days, District Judge Shaiffudin Saruwan said that such accidents had become too common and that the court has to take a strict view of such offences.
Since 2019, anyone caught using bicycles, power-assisted bicycles and personal mobility devices in the void decks and common areas of Housing Board blocks can be fined up to $5,000.
The court heard that on Oct 5, 2020, Irsyaad was riding towards a McDonald's outlet in Bedok Reservoir Road, where he stationed himself between deliveries.
While he was cycling at a fast speed through a void deck and about to cut in between the letterbox and seating areas near a lift lobby, the victim, Mr Ku Yah Chong, 71, walked by, said Deputy Public Prosecutor Heershan Kaur.
Irsyaad jammed his brakes when he saw Mr Ku, but he could not stop the bicycle in time and collided with Mr Ku, who tried to break his fall with his right hand. He was also bleeding from his finger and had swelling on his face and legs.

Irsyaad, who was not hurt, and Mr Ku called the police for help and waited together for them to arrive.
After Mr Ku was taken to hospital, an X-ray found he had fractured his wrist, and his right hand was put in a cast. He was given 38 days of medical leave in total.
The incident was not captured on security camera as it occurred in a blind spot, said DPP Kaur, adding that Irsyaad has made restitution of around $250 to Mr Ku for his medical fees.
Seeking less than one week's jail for Irsyaad, she said there was a need for deterrence as there have been many cases where cyclists negligently hurt pedestrians, especially the elderly.
“(Irsyaad) did an act so negligently as to endanger human life by riding his bicycle to cut through the void deck of the block and thereby caused a collision between himself and the victim,” the DPP said.
During sentencing, Judge Shaiffudin told Irsyaad: "You yourself would know there is a prevalence of such incident involving bicycles and pedestrians, and this has to stop.
"The court cannot relent on this. We have to show we will take a very strict view of such offences."
Those who cause grievous hurt by a negligent act can be jailed for up to two years and fined up to $5,000.

 

[LITTLEREDDOT]

Woman Allegedly Punched 5 Times By Delivery Rider After Near Collision In Chai Chee, Police Investigating​

She let out an "oi", which apparently angered the man.
By Sabrina Seng - 15 Jun 2022, 6:37 pm

Woman Reportedly Punched By Food Delivery Rider 5 Times On 14 Jun​

Road rage is a common issue among people on the road. When emotions aren’t managed well, tempers flare and occasionally result in violence.
On Tuesday (14 Jun) evening, a food delivery rider, Ms Shen, was making a delivery in Chai Chee when she almost collided with a male rider. Reflexively, Ms Shen called out, “Oi”.
In response, the man allegedly gave an aggressive reply and punched her five times.

Source: Shin Min Daily News
A police report has since been lodged.

Food delivery riders almost collide​

According to Shin Min Daily News, Ms Shen was on her way to make a food delivery near Block 36 Chai Chee Avenue on Tuesday (14 Jun) around 7pm.

As she turned into the carpark on her electric bicycle, another food delivery rider, who was also on an e-bike, speedily made his way out.

Source: Google Maps
He zoomed past on her right, narrowly missing her.
Ms Shen told Shin Min Daily News he almost collided with her, and she instinctively said, “Oi!”.
She could not hear the man’s response, so she continued her journey.

Woman repeatedly punched by food delivery rider​

About three minutes later, after dropping off the customer’s food, Ms Shen returned to the void deck to retrieve her e-bike, only to see the male delivery rider waiting for her.
Ms Shen claimed he fiercely asked her, “Oi what oi”. Before she could explain herself, the man punched the left side of her face.
Unrelenting, he allegedly punched her at least five times before leaving the scene without a word.
Ms Shen described the man as a towering figure who was at least one head taller than her.

After the assault, she fell to the ground. Despite wanting to fight back, she did not manage to hit him at all.

Police report lodged​

It took Ms Shen some time to recover before eventually lodging a police report and calling the ambulance.
She later received treatment at the hospital.
In photos, the left side of her face looks badly swollen, and she also has a black eye.

Source: Shin Min Daily News
The police later confirmed with Shin Min Daily News that they received the report about a man voluntarily causing grievous hurt.

A spokesperson said a 48-year-old woman was then sent to the hospital while conscious.
Police are currently investigating.

Keep calm & talk things out​

The fight had allegedly started due to a simple “oi” muttered by the woman.
While such encounters might be frustrating, it is perhaps best for us to keep calm and talk things out. After all, accidents sometimes happen due to human error.
We believe we can’t stress this enough, but it never ends well when one resorts to violence to express their unhappiness.

 

[sweetiepie]

Woman Allegedly Punched 5 Times By Delivery Rider After Near Collision In Chai Chee, Police Investigating​

She let out an "oi", which apparently angered the man.
By Sabrina Seng - 15 Jun 2022, 6:37 pm

Woman Reportedly Punched By Food Delivery Rider 5 Times On 14 Jun​

Road rage is a common issue among people on the road. When emotions aren’t managed well, tempers flare and occasionally result in violence.
On Tuesday (14 Jun) evening, a food delivery rider, Ms Shen, was making a delivery in Chai Chee when she almost collided with a male rider. Reflexively, Ms Shen called out, “Oi”.
In response, the man allegedly gave an aggressive reply and punched her five times.

Source: Shin Min Daily News
A police report has since been lodged.

Food delivery riders almost collide​

According to Shin Min Daily News, Ms Shen was on her way to make a food delivery near Block 36 Chai Chee Avenue on Tuesday (14 Jun) around 7pm.

As she turned into the carpark on her electric bicycle, another food delivery rider, who was also on an e-bike, speedily made his way out.

Source: Google Maps
He zoomed past on her right, narrowly missing her.
Ms Shen told Shin Min Daily News he almost collided with her, and she instinctively said, “Oi!”.
She could not hear the man’s response, so she continued her journey.

Woman repeatedly punched by food delivery rider​

About three minutes later, after dropping off the customer’s food, Ms Shen returned to the void deck to retrieve her e-bike, only to see the male delivery rider waiting for her.
Ms Shen claimed he fiercely asked her, “Oi what oi”. Before she could explain herself, the man punched the left side of her face.
Unrelenting, he allegedly punched her at least five times before leaving the scene without a word.
Ms Shen described the man as a towering figure who was at least one head taller than her.

After the assault, she fell to the ground. Despite wanting to fight back, she did not manage to hit him at all.

Police report lodged​

It took Ms Shen some time to recover before eventually lodging a police report and calling the ambulance.
She later received treatment at the hospital.
In photos, the left side of her face looks badly swollen, and she also has a black eye.

Source: Shin Min Daily News
The police later confirmed with Shin Min Daily News that they received the report about a man voluntarily causing grievous hurt.

A spokesperson said a 48-year-old woman was then sent to the hospital while conscious.
Police are currently investigating.

Keep calm & talk things out​

The fight had allegedly started due to a simple “oi” muttered by the woman.
While such encounters might be frustrating, it is perhaps best for us to keep calm and talk things out. After all, accidents sometimes happen due to human error.
We believe we can’t stress this enough, but it never ends well when one resorts to violence to express their unhappiness.

Hahaha if she said pui it could be worst .
Hope the leeleeverlee rider can go scot free.

 

[jw5]

Woman Allegedly Punched 5 Times By Delivery Rider After Near Collision In Chai Chee, Police Investigating​

She let out an "oi", which apparently angered the man.
By Sabrina Seng - 15 Jun 2022, 6:37 pm

Woman Reportedly Punched By Food Delivery Rider 5 Times On 14 Jun​

Road rage is a common issue among people on the road. When emotions aren’t managed well, tempers flare and occasionally result in violence.
On Tuesday (14 Jun) evening, a food delivery rider, Ms Shen, was making a delivery in Chai Chee when she almost collided with a male rider. Reflexively, Ms Shen called out, “Oi”.
In response, the man allegedly gave an aggressive reply and punched her five times.

Source: Shin Min Daily News
A police report has since been lodged.

Food delivery riders almost collide​

According to Shin Min Daily News, Ms Shen was on her way to make a food delivery near Block 36 Chai Chee Avenue on Tuesday (14 Jun) around 7pm.

As she turned into the carpark on her electric bicycle, another food delivery rider, who was also on an e-bike, speedily made his way out.

Source: Google Maps
He zoomed past on her right, narrowly missing her.
Ms Shen told Shin Min Daily News he almost collided with her, and she instinctively said, “Oi!”.
She could not hear the man’s response, so she continued her journey.

Woman repeatedly punched by food delivery rider​

About three minutes later, after dropping off the customer’s food, Ms Shen returned to the void deck to retrieve her e-bike, only to see the male delivery rider waiting for her.
Ms Shen claimed he fiercely asked her, “Oi what oi”. Before she could explain herself, the man punched the left side of her face.
Unrelenting, he allegedly punched her at least five times before leaving the scene without a word.
Ms Shen described the man as a towering figure who was at least one head taller than her.

After the assault, she fell to the ground. Despite wanting to fight back, she did not manage to hit him at all.

Police report lodged​

It took Ms Shen some time to recover before eventually lodging a police report and calling the ambulance.
She later received treatment at the hospital.
In photos, the left side of her face looks badly swollen, and she also has a black eye.

Source: Shin Min Daily News
The police later confirmed with Shin Min Daily News that they received the report about a man voluntarily causing grievous hurt.

A spokesperson said a 48-year-old woman was then sent to the hospital while conscious.
Police are currently investigating.

Keep calm & talk things out​

The fight had allegedly started due to a simple “oi” muttered by the woman.
While such encounters might be frustrating, it is perhaps best for us to keep calm and talk things out. After all, accidents sometimes happen due to human error.
We believe we can’t stress this enough, but it never ends well when one resorts to violence to express their unhappiness.

Why get so angry over small matters?

 

[LITTLEREDDOT]

Week's jail for ex-Certis officer who breached Official Secrets Act by sharing PMD enforcement plan​

Syarifah Nur Nabilah Syed Omar received information of an operation and shared a screenshot of it. PHOTO: SHIN MIN DAILY NEWS
Samuel Devaraj

June 30, 2022

SINGAPORE - She used to nab errant personal mobility device (PMD) users as an enforcement officer, but when Syarifah Nur Nabilah Syed Omar became a food delivery rider, she exchanged information with a fellow rider so that he could avoid areas where officers would be deployed.
Still part of a chat group from her enforcement days, Syarifah received information on an operation and she forwarded a screenshot of it to Afendi Mohamed Rashid.
The 24-year-old was sentenced to one week's jail on Thursday (June 30) after she pleaded guilty to a charge of wrongful communication under the Official Secrets Act (OSA) .
Afendi, 36, who had also pleaded guilty to the same charge after forwarding the screenshot to others, received a similar sentence.
Deputy Public Prosecutor Seah Ee Wei told the court on Thursday (June 30) that Syarifah had been an auxiliary police officer with Certis from December 2020 to May 20 last year, and was engaged as a Land Transport Authority (LTA) active mobility enforcement officer, a job subcontracted to Certis by the statutory board.
Such officers would patrol pedestrian walkways in teams to detect errant PMD users who used modified devices, flouted the speed limit or compromised road safety.
LTA staff would plan the areas where each team would patrol and the team leaders would come up with a deployment plan that included details like which officers were to be deployed to which streets and park connectors and the times they would be on patrol.

This changed from day to day and the information was not made public.
While with Cisco, Syarifah's team leader Muhammad Khairee Salehan would send the deployment plan to a WhatsApp group chat that comprised all the officers in the team.
After resigning from her job with Certis, Syarifah did not leave the group chat and she was not removed from it despite no longer being authorised to receive the plans.

From May 21 to 31 last year, nine daily deployment plans were sent to the group chat and received by Syarifah in contravention of the OSA.
On June 1 last year, at around 10.30am, Mr Khairee sent the day's deployment plan to the group chat and Syarifah took a screenshot of it and forwarded it to Afendi at about 10.45am via Facebook Messenger.
Said DPP Seah: "(Syarifah) did so because Afendi and her would pass information to one another about such enforcement efforts so that they would know which places to avoid the active mobility enforcement officers, so that they would not receive tickets or summonses in relation to them riding the PMDs.
"She thus wanted to warn Afendi."
Despite knowing that the screenshot contained confidential information, Afendi forwarded it to a public WhatsApp chat group titled One Heart A_B_S with 211 members, with a message that translated to, "don't say I nvr protect ah. Today GM deployment".
DPP Seah said Afendi intended to give members of the group a heads up on the deployment so they could avoid detection.
Members of the group then forwarded the information of the deployment of the enforcement officers, colloquially known as "GM", or "Green Men" because of the green vests they wore, to at least three other WhatsApp chat groups for PMD riders.
Syarifah deleted the screenshot and her message to Afendi some time between June 1 and 2 last year, and later admitted that she did so because she was afraid that the police would find them.
Some time on or after June 1 last year, Afendi deleted his chat logs with Syarifah and One_Heart_ABS, and the screenshot she shared with him.
That day, an LTA officer lodged a police report stating that one of his officers had come across LTA's active mobility daily deployment roster plan leaked on an e-scooter WhatsApp chat.
On June 2 last year, a police officer called Afendi but he refused to attend an interview and subsequently blocked the officer's number when the officer sent him a message via WhatsApp.
Another police officer called Afendi on the same day but Afendi hung up when he was asked to go to the police station for an interview.
Afendi was eventually arrested in December last year.

In court on Thursday, DPP Seah asked for one to two weeks' jail for each offender.
Syarifah was represented by Mr Azri Imran Tan from IRB Law while Afendi did not have a lawyer.
Mr Tan argued that his client should receive a lower sentence than Afendi.
The lawyer said in his written mitigation: "(As) GrabFood delivery riders, any kind of fines or LTA enforcement action would significantly affect their earnings and/or ability to work in food delivery, and she did so because she wanted to help (Afendi) 'protect his ricebowl'.
"She shared the information (with Afendi) only so he could avoid enforcement officers. She completely regrets her actions, and acknowledges she should have left the LTA group chat, even if she had not been removed."
Afendi pleaded for leniency, saying that his wife suffered from anxiety attacks and that he was the only one in his family who had a job.
Those found guilty of wrongful communication of information under the OSA can be jailed for up to two years and be fined up to $2,000.

 

[LITTLEREDDOT]

Forum: Stop delivery riders' dangerous behaviour on roads​

July 8, 2022

Recent delivery rider deaths have attracted attention and sparked debate on whether the Work Injury Compensation Act should apply to delivery riders (Work Injury Compensation Act may be applied to 'employee-like' gig workers: Koh Poh Koon, July 5).
While the law needs to be clear on this, there is also a need to keep these riders safe on the road.
There are two aspects that need improvement.
One, the riders should be banned from smoking while riding. I have on many occasions seen someone with one hand holding a cigarette and the other used to scroll through his mobile phone to look for new orders, leaving no hand available to handle the motorbike. This is extremely dangerous.
Two, the riders should not listen to music while on the road. Drivers have only our car horns to alert others to impending danger. But it is often the case that the rider's music is so loud that he does not hear our horns.
So while the authorities act to provide more financial protection for these workers, a more sensible thing to do would be to make sure they are plying our roads safely.

Chua Boon Hou

 

[LITTLEREDDOT]

5 months' jail for delivery driver who crashed into 2 pedestrians, ignored plea to call for ambulance​

Google Maps
The zebra crossing where Sheik Salim Said knocked down the 37-year-old woman and her daughter, aged nine, leaving the girl with a traumatic brain injury requiring surgery.

• A man was jailed for five months and given a five-year driving ban for causing grievous hurt to a mother and her nine-year-old daughter
• The prosecution said Sheik Salim Said drove off after moving the victims to the side of the road
• He ignored pleas by the mother for him to call for an ambulance for the girl, who suffered a traumatic brain injury that required surgery
• His defence lawyer said he completed a food delivery order after the accident before returning to the scene

BY

TAUFIQ ZALIZAN​

Published August 22, 2022

SINGAPORE — On his way to completing a food delivery job, Sheik Salim Said crashed his car into a mother and her nine-year-old daughter at a zebra crossing in Bedok, leaving the girl with a traumatic brain injury that required surgery.
Sheik Salim, 46, stopped briefly to move the victims to the side of the road but ignored the woman's plea for him to call for an ambulance, then drove off to complete his food delivery.
On Monday (Aug 22), Sheik Salim was jailed for five months and given a five-year driving ban upon his release after pleading guilty to two counts of causing grievous hurt while driving without due care. Three other charges relating to the incident were taken into consideration during sentencing.
The court heard that at about 8.20pm on April 18, 2021, Sheik Salim was driving along Bedok North Drive and was filtering into the slip road to exit into Bedok North Avenue 1.
As he did not keep a proper lookout, he ploughed into the 37-year-old woman and her daughter, who were walking on the zebra crossing on their way home from Bedok Mall.

The victims cannot be named as any information leading to the identification of individuals under 18 cannot be published under the Children and Young Persons Act.

“At no point before the collision did the accused slow his vehicle down,” said Deputy Public Prosecutor Jeremy Bin.
The court document and footage of the incident played in court showed that Sheik Salim got out of his vehicle and helped move the victims to the side of the road.
He also did not help the victims, even though the mother pleaded with him to call for an ambulance, said the prosecution. Instead, the man drove off and had to be tracked down by the police.
In seeking a jail term of four to six months and a driving ban of at least five years, DPP Bin highlighted the seriousness of the injuries that the victims suffered.
The girl suffered traumatic brain injury and had to undergo an invasive surgery. She was sedated for 10 days in the intensive care unit.

She still experiences short-term memory problems and behavioural changes, he told the court.
The mother suffered relatively minor injuries, including abrasions.
Defence counsel Audrey Koo of Populus Law told the court that her client had asked a passerby to call for the ambulance as his phone was in his vehicle at the time.
While he left to complete his food delivery order, he returned to the accident scene later, but found that the victims were no longer there by the time he arrived.
Sheik Salim was also unaware that he could not drive off after an accident, said the defence lawyer.
Ms Koo told the court that Sheik Salim is the sole breadwinner for his family. He has nine children, two of whom go to a special education school. He also takes care of his sister who is bedridden with epilepsy.
In pleading for a lower sentence of three months’ jail and the minimum driving ban of five years, Ms Koo said her client was very remorseful, had pleaded guilty and fully cooperated with the authorities during investigation.
His wife, who attended court with some of their children, was heard crying after Sheik Salim’s sentence was passed. He was given the opportunity to speak to them before being led away to commence his prison term.
For causing grievous hurt by driving a motor vehicle without due care and attention, Sheik Salim could have been fined up to S$5,000, jailed for up to two years, or both.

 

[LITTLEREDDOT]

Driver hit girl, 9, at zebra crossing, ignored mum's plea for help​

Samuel Devaraj

Aug 23, 2022

SINGAPORE - A nine-year-old girl was walking home from Bedok Mall with her mother when they were hit by a car at a zebra crossing.
Despite the mother's pleas for help, the driver, who was on delivery jobs, drove off and continued his deliveries.
The crash caused the girl to suffer a severe traumatic brain injury, which needed surgery.
The driver, Sheik Salim Said, was sentenced to five months' jail on Monday (Aug 22) after he pleaded guilty to a charge of careless driving causing grievous hurt.
Three other charges, including one for driving the car away from the scene after the accident, were taken into consideration during his sentencing.
The 46-year-old Singaporean was also given a five-year driving ban that will take effect after he is released from jail.
The victims cannot be named as the girl's identity is protected under the Children and Young Persons Act.

Deputy Public Prosecutor Jeremy Bin said in court documents that Sheik Salim was driving along Bedok North Drive at or around 8.20pm on April 18 last year when he filtered to a slip road to head to Bedok North Avenue 1.
While on the slip road, he said, the accused drove "without due care and attention by failing to keep a proper lookout for pedestrians along the designated zebra crossing".
As a result, he collided into the girl and her 37-year-old mother who were on the zebra crossing and had right of way.

At no point before the collision did he slow down his vehicle, said DPP Bin.
After the accident, Sheik Salim exited his vehicle and moved the victims to the side of the road. Ignoring the woman's pleas for help and to call for an ambulance, he then drove off.
Members of the public later called for emergency assistance, and an ambulance took the victims to Changi General Hospital.
The police tracked down Sheik Salim the day after the accident using information provided to them.

Apart from the brain injury, the girl also had abrasions and a shinbone fracture. She was sedated for 10 days in the children's intensive care unit. She was discharged on May 13 and given 73 days of hospitalisation leave.
DPP Bin said that as at April 5 this year, she continues to suffer from short-term memory problems, as well as problems in mathematics. Her parents have also reported behavioural changes in their child.
The girl's mother, who had abrasions on her left elbow and a tender right foot, was admitted to hospital for three days and given 30 days of hospitalisation leave.
DPP Bin said the car sustained dents on its bonnet from the impact of the collision. He also noted that the weather was fine, the road surface was dry and traffic flow was light at the time of the accident.
For careless driving causing grievous hurt, Sheik Salim could have been fined up to $5,000, jailed for up to two years, or both.

 

[LITTLEREDDOT]

Illegal food delivery riders

 

[LITTLEREDDOT]

PAB rider still riding on pedestrian footpath

 

[blackmondy]

My deduction : the delivery mudd ate the frogs.

 

[LITTLEREDDOT]

Forum: Selling of delivery riders’ accounts can adversely impact industry​

May 23, 2023

It was reported recently that some food delivery rider accounts were put up for sale on Carousell, potentially allowing unregistered people to work illegally.
I have had several encounters with delivery riders whom I suspect were not the registered riders.
I give detailed instructions on locating my unit as it is in a new block.
I notice that some riders will call me from a number that is not the registered one, although this could be due to the registered riders holding new or additional numbers.
But, on a few occasions, when they delivered the food to the wrong unit and I reached out to the company with the phone number they called from, either the persons were uncontactable or the numbers were not registered.
I have also spoken to some to ask about my delivery and they have admitted they were not the registered riders. A few even asked for cash payment.
The concerns are not just over the practice of illegal outsourcing, but also poor customer service that can affect the reputation and earnings of the hardworking majority of delivery riders who deserve appreciation and respect.

One other area of concern is the sharing of customers’ personal data with a third party outside the organisation.
The information could be sold to scammers.
Are food delivery companies liable for any breaches of the Personal Data Protection Act if their riders sell or outsource their accounts, with access to customer information given to other parties?

Humphries Warren Sheldon

 

[LITTLEREDDOT]

Food delivery riders offering illegal hitch rides on messaging platforms​

A Telegram chat group for motorcyclists providing illegal hitch services. Over a three-day period earlier in June, ST booked rides with 10 bikers offering illegal hitch rides.

Zaihan Mohamed Yusof

June 18, 2023

SINGAPORE – Food delivery riders are moonlighting and offering illegal hitch rides on messaging platforms, with checks showing more than 10,500 messages in four chat groups on Telegram – mostly seeking rides.
The groups have a total of about 50,000 members, which is about a sixth of the 300,000 members in the nine chat groups on Telegram offering illegal hitch car rides, The Straits Times found.
Those looking for a ride would indicate their pick-up point, destination, and date and time for the ride, and then wait for a rider to message them privately.
John (not his real name), who responded to an ST request for a ride from Bukit Batok Central to Boon Lay Drive, said passengers are supposed to state the price they are willing to pay for the ride.
For hygiene reasons, they should have their own helmet as well.
“I will not do it for less than $10,” he added, after turning up for the ride in June at 3pm.
A taxi or private-hire vehicle ride over the same 12km route and distance would cost between $13 and $15.

Over a three-day period earlier in June, ST booked rides with 10 bikers offering illegal hitch rides.
The trips cost between $10 and $15 for rides lasting about 15 minutes each.
Of the 10 riders, eight said they were offering hitch rides to supplement the income they earn from their food delivery job.


Five of them turned up with big thermal bags at the rear of the motorcycles, but none of them wore shirts that indicated they work with a food delivery company.
“After I make two or three deliveries in the morning, there’s usually a lull. I can wait for 1½ hours and still not get a (food delivery) booking on my mobile phone app. So if I don’t do this, how do I make a living?” said one 29-year-old rider, who declined to be named.
The rider, who previously worked as a tour guide, said he used to earn more than $10 for each food delivery, depending on the distance travelled and the value of the meals. But today, he receives between $5 and $7 for each delivery.
He said he makes about $80 for 10 hours of food delivery.

Seven out of 10 food delivery riders here reported earning a monthly income of less than $3,000 from delivery work, with a median monthly income of $1,925 – less than half the national median monthly salary of $4,680 in 2021 – the Institute of Policy Studies found in a 2022 survey of 1,002 food delivery workers.
About four in 10 said they work more than 44 hours a week – the maximum recommended under the Employment Act – and about the same proportion said they relied solely on food delivery for their personal income.
There are about 16,000 food delivery riders in Singapore.
A food delivery rider, who wanted to be known only as Mr Khan, 53, said it is an “open secret” that some within the food delivery rider community are offering illegal hitch rides.
“Some of my friends have stopped delivering food on their motorcycles because it’s slower these days with people returning to their offices,” said Mr Khan, who has been working as a food delivery rider since 2017.
“The riders who remain must do whatever they can just to earn extra income.”

Over a three-day period earlier in June, ST booked rides with 10 bikers offering illegal hitch rides.
The authorities have been keeping an eye on the service since illegal hitch rides became more commonplace from 2019.
The first person to be hauled to court for the offence of illegal carpooling was in 2020.
To date, the Land Transport Authority (LTA) said six drivers have been convicted. They were each fined $1,200.
The six drivers were also found guilty of failing to hold the requisite third-party motor insurance and fined $600. They were disqualified from driving for 12 months.
In May, LTA impounded two cars and a motorcycle after learning that their owners had offered illegal carpooling and motorcycle-pooling services. The trio were booked and had their vehicles towed away.
It was the first time an investigation was carried out on a motorcycle-pooling service.
“Motorcycles are not allowed to be used to convey passengers for hire and reward,” said LTA, which added that those convicted of providing illegal hitch services can be fined up to $3,000 or jailed for up to six months, or both.

The General Insurance Association of Singapore (GIA) said private motorcycle insurance policies cover use of the vehicle for social, domestic and pleasure purposes only – they do not cover other uses such as carrying persons or goods for hire or reward.
Said a spokesman for GIA: “There is no approved motorcycle ride-sharing or matching service in Singapore. The rider would be using his or her motorcycle for hire and reward, and this is against the insurance conditions.
“If the pillion gets into an accident while on a paid motorcycle ride booked via Telegram or elsewhere, he will not be able to receive compensation from the rider’s insurer.”
Bangladeshi migrant worker Hossain said he will continue to book an illegal motorcycle hitch ride because it is the most cost-effective way for him to get around.
The 28-year-old, who works as a road repairman and stays in a dormitory in Kranji, said his days off are in the middle of the week.
“If I take a taxi to Little India, the journey will cost me more than $27,” said Mr Hossain, who earns about $850 a month.
“The MRT train will take longer, but a motorcycle is cheaper and faster. It is the same service I’m used to in Bangladesh.”

 

[LITTLEREDDOT]

Food delivery rider offering illegal hitch rides did not have working speedometer or shoes​

Over a three-day period earlier in June, ST booked rides with 10 bikers offering illegal hitch rides.

Zaihan Mohamed Yusof

June 18, 2323

SINGAPORE – It took all of two minutes for several riders to respond to The Straits Times team’s request for a hitch on one motorcycle-pooling group, to verify information it had learnt that some food delivery riders were offering illegal hitch rides on messaging platform Telegram.
The request was for a ride at 3pm from Bukit Batok to Boon Lay, a distance of 12km by road. The first person to respond had little time for idle chat, and asked for an agreed price before turning up.
He said yes to $10.
The rider turned up 10 minutes later on a small 150cc motorcycle. He had a spare helmet for pillion riders, but did not have shoes on – he wore only slippers.
The speedometer on his motorcycle was also not working. When the faulty speedometer was pointed out to him, he said he could gauge his speed accurately because of his experience.
The rider let on that he had been offering hitch rides for about a year, to supplement his income from his job as a food delivery rider.
ST’s 10-minute maiden hitch ride was uneventful, except that the rider ran a red light.

Over the next two days, the ST team booked more trips.
Some of the rides were frightening.
On one trip, from Jurong to Bukit Batok, the rider turned up with a thermal bag at the back of his small motorcycle and a mobile phone mounted on his handlebar, which has been described as a potential distraction and is illegal to use on the move.


The rider, who was in his early 30s, was impatient. He first squeezed his motorcycle past an unraised carpark gantry arm, to avoid paying the fee, and then revved his engine as if he was in a race.
He overtook almost every vehicle – usually from the left – and slowed down only when nearing a speed camera along Boon Lay Way. The ride, which started at 5pm just as traffic was building up, cost $12.
The motorcycle did not have grab rails, which made staying on it tricky for the pillion rider.
Even while moving, the rider kept his eyes on his phone, constantly reading and scrolling through text messages, which appeared regularly.
MORE ON THIS TOPIC
Food delivery riders offering illegal hitch rides on messaging platforms
Illegal carpooling chat groups on Telegram grow in popularity
Under the law, the driver of a vehicle is not allowed to hold a mobile communication device in his hand and use any of its functions while the vehicle is in motion on a road or in a public place.
Another ride was from Choa Chu Kang to Jalan Jurong Kechil for $14. The rider also looked like he was in the food delivery business.
He had a mobile phone strapped to his handlebar as well. Midway through the ride, he lost his way and got off his bike to check the phone for directions, while keeping his passenger on the seat.
He stopped on the right-most lane of a busy three-lane road in Bukit Batok, dismissing the passenger’s concerns, even as other motorists vented their frustration.
“Don’t worry, it’s safe. But if we get into an accident, just tell people we are friends, ok?” he said, smiling.
This could result in insurance fraud, which is a crime, said the General Insurance Association of Singapore (GIA).
“If you are asked to make false statements in an insurance claim or take part in a false claim, you can be charged and convicted of cheating,” said a GIA spokesman.
“Those who file – or collude with fraudsters to file – fraudulent insurance claims can be charged with cheating-related offences, which carry maximum jail terms of between three and 10 years.”
Checks on Telegram showed a variety of transport pooling options. All rides offered by motorcycle riders are illegal in Singapore.

A Telegram chat group for motorcyclists providing illegal hitch ride services.
“Motorcycles are not allowed to be used to convey passengers for hire and reward,” said the Land Transport Authority (LTA), adding that it will not hesitate to take enforcement action against those providing illegal car- and motorcycle-pooling services.
Anyone who provides such services may be fined up to $3,000 or jailed for up to six months or both. The motorcycle’s insurance coverage may also be invalidated should there be injuries or damage to vehicles or property, LTA said.
Commuters who wish to book car-pooling services should do so via licensed or licence-exempt business platforms instead.
LTA said these operators maintain a record of the driver and trip in the event of an incident or dispute. It added that illegal car-pooling trips matched through informal channels such as Telegram chat groups do not have such safeguards.

 

[tobelightlight]

Food delivery rider offering illegal hitch rides did not have working speedometer or shoes​

Over a three-day period earlier in June, ST booked rides with 10 bikers offering illegal hitch rides.

Zaihan Mohamed Yusof

June 18, 2323

SINGAPORE – It took all of two minutes for several riders to respond to The Straits Times team’s request for a hitch on one motorcycle-pooling group, to verify information it had learnt that some food delivery riders were offering illegal hitch rides on messaging platform Telegram.
The request was for a ride at 3pm from Bukit Batok to Boon Lay, a distance of 12km by road. The first person to respond had little time for idle chat, and asked for an agreed price before turning up.
He said yes to $10.
The rider turned up 10 minutes later on a small 150cc motorcycle. He had a spare helmet for pillion riders, but did not have shoes on – he wore only slippers.
The speedometer on his motorcycle was also not working. When the faulty speedometer was pointed out to him, he said he could gauge his speed accurately because of his experience.
The rider let on that he had been offering hitch rides for about a year, to supplement his income from his job as a food delivery rider.
ST’s 10-minute maiden hitch ride was uneventful, except that the rider ran a red light.

Over the next two days, the ST team booked more trips.
Some of the rides were frightening.
On one trip, from Jurong to Bukit Batok, the rider turned up with a thermal bag at the back of his small motorcycle and a mobile phone mounted on his handlebar, which has been described as a potential distraction and is illegal to use on the move.


The rider, who was in his early 30s, was impatient. He first squeezed his motorcycle past an unraised carpark gantry arm, to avoid paying the fee, and then revved his engine as if he was in a race.
He overtook almost every vehicle – usually from the left – and slowed down only when nearing a speed camera along Boon Lay Way. The ride, which started at 5pm just as traffic was building up, cost $12.
The motorcycle did not have grab rails, which made staying on it tricky for the pillion rider.
Even while moving, the rider kept his eyes on his phone, constantly reading and scrolling through text messages, which appeared regularly.
MORE ON THIS TOPIC
Food delivery riders offering illegal hitch rides on messaging platforms
Illegal carpooling chat groups on Telegram grow in popularity
Under the law, the driver of a vehicle is not allowed to hold a mobile communication device in his hand and use any of its functions while the vehicle is in motion on a road or in a public place.
Another ride was from Choa Chu Kang to Jalan Jurong Kechil for $14. The rider also looked like he was in the food delivery business.
He had a mobile phone strapped to his handlebar as well. Midway through the ride, he lost his way and got off his bike to check the phone for directions, while keeping his passenger on the seat.
He stopped on the right-most lane of a busy three-lane road in Bukit Batok, dismissing the passenger’s concerns, even as other motorists vented their frustration.
“Don’t worry, it’s safe. But if we get into an accident, just tell people we are friends, ok?” he said, smiling.
This could result in insurance fraud, which is a crime, said the General Insurance Association of Singapore (GIA).
“If you are asked to make false statements in an insurance claim or take part in a false claim, you can be charged and convicted of cheating,” said a GIA spokesman.
“Those who file – or collude with fraudsters to file – fraudulent insurance claims can be charged with cheating-related offences, which carry maximum jail terms of between three and 10 years.”
Checks on Telegram showed a variety of transport pooling options. All rides offered by motorcycle riders are illegal in Singapore.

A Telegram chat group for motorcyclists providing illegal hitch ride services.
“Motorcycles are not allowed to be used to convey passengers for hire and reward,” said the Land Transport Authority (LTA), adding that it will not hesitate to take enforcement action against those providing illegal car- and motorcycle-pooling services.
Anyone who provides such services may be fined up to $3,000 or jailed for up to six months or both. The motorcycle’s insurance coverage may also be invalidated should there be injuries or damage to vehicles or property, LTA said.
Commuters who wish to book car-pooling services should do so via licensed or licence-exempt business platforms instead.
LTA said these operators maintain a record of the driver and trip in the event of an incident or dispute. It added that illegal car-pooling trips matched through informal channels such as Telegram chat groups do not have such safeguards.

Ask urself why they need to do this to supplement their income? Doing delivery service can earn decent income, why need to supplement?

 

[LITTLEREDDOT]

GrabFood rider throws food on floor as customer's house was too far, gets banned by Grab​

Asher suggested that the driver cancel the order, but the driver did not do so.
Hannah Martens |

July 01, 2023, 06:43 PM

A man took to Facebook to share his unsatisfactory experience with a GrabFood delivery man who threw his McDonald's order on the cabinet and floor after the delivery man said that the man's house was too far for him.
Asher Ashvin shared screenshots of his conversation with the delivery rider on the platform.

Customer's address is too far​

Asher ordered McDonald's at NEX with GrabFood on Jun. 30, 2023. and was waiting for it to be delivered when the rider messaged him, claiming that the McDonald's outlet at Potong Pasir was nearer to the address.


"From NEX [to] go[to] your address [is] too far," the driver wrote.
The driver then detailed how he tried calling Grab to change Asher's order location.
He then went on to complain that the McDonald's at NEX was jammed as there were many riders there and customers taking away their orders.
The driver then messaged Asher: "Good luck waiting".

When Asher suggested that the driver cancel the order, the driver explained that he had "no problem" with the pick-up address, just Asher's address.
"I'm just saying that the nearest [McDonald's] to your address is Potong Pasir.
Now I cannot cancel."

The driver explained that he was "on auto accept", and the jobs were "given randomly", and it just so happened the driver got Asher's address.

Food thrown on top of shoe cabinets and floor​

When Asher's food was delivered, he went out of his to see his order thrown haphazardly on the cabinets outside his house.

The paper bag containing his food had a large hole, and another bag was lying on its side.

In another video, Asher showed the extent of the damage, with the content of the drink split, fries strewn on the floor, and the bag all torn and broken.

In his caption, Asher expressed his anger over the incident.
"Very very very bad experience with THIS PARTICULAR GrabFood delivery rider. Felt like smacking him for the way he treated the food that was meant to be eaten. In the end, cannot eat at all. If you don’t like your job, please find another. You little s**t."

Rider banned on Grab​

Asher shared that Grab had contacted him to gather more details regarding the incident.
Later in the comments, he shared that Grab had returned to him and apologised, escalating the issue to "their higher authority".



He also said that someone from Grab told him that the rider had previous complaints, and Grab has banned the rider from the platform with effect from Jul. 1, 2023.
In response to Mothership's queries, Grab confirmed that the delivery-partner had been banned from their platform following a thorough investigation.
All images via Asher Ashvin/Facebook

 

[LITTLEREDDOT]

Foodpanda terminates rider who stole Shopee parcel from Yishun resident's doorstep, police investigating​

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Cherlynn Ng​

Posted on 05 July 2023


Police are investigating an incident in which a Foodpanda deliveryman was caught on camera stealing a parcel from a Yishun resident's doorstep.
Stomper Zac said the incident occurred on Monday (July 3), at around 6.45pm, when he was not home.
The Yishun resident told Stomp that he came home to discover that one out of three of his Shopee parcels was missing despite all of them being marked as delivered.
Zac said: "I checked my doorbell's CCTV footage to find out that this delivery guy had helped himself to my parcel. He was delivering food to a neighbour, walked past and saw my packages. I wasn't home, so he helped himself to them."

In CCTV footage that Zac shared with Stomp, the man can be seen looking at Zac's parcels while walking past. He then returns for a closer look at the packages and is seen reading their labels and feeling for their contents.
The man eventually takes one parcel and leaves with it.
Zac added: "This is seriously disgusting."
In response to a Stomp query, the police confirm that a report was lodged and investigations are ongoing.
A Foodpanda spokesman told Stomp on Wednesday (July 5): "The individual has been identified and his rider account has been terminated.
"Foodpanda does not condone any criminal activity and prompt action - including potential suspension, blacklist or termination - will be taken against delivery partners who are found breaking the law."