[Sg] - EDMWer sold item online for Sg$60K on Shopify, then USA buyer backstab him and do unfair chargeback

[UltimaOnline]

natoto :​

Shopify platform $60000 sgd chargeback.​

As the title say I am facing an unfair chargeback customer unethically change their mind after 1 month of pre order.

One day customer “A” placed an order for a limited edition item out of a sudden and choose self pick up at my office which is at Singapore.

I quickly email the customer and he told me he want it to be delivered to the states. So after a few round of email he mention as long as I can delivered without extra paperwork from him. he will be happy to accept the item.

So I managed to team up with DHL to settle the deliver issue and told him about that.

One and a half month later mid of October he email in and told me because he saw an article online saying he could get it cheaper at the states and he would like to cancel this order.

I replied him I have already pre order your item and because of his payment I actually bought the limited edition stock. And he just simply say he is not interested anymore and would want a refund.

I told him many time my store have a no refund policy and this is a special pre order item for him there is no way to cancel it especially after such a late notice.

I am very lost now. I am stuck with the excessive stock and now I have to pay Shopify the processing fee of 2k + chargeback fee. How is it fair for merchant like us.

Any person that have similar case can advice?

 

[A Singaporean]

A retard should not be running a business. Should just wait for CDC vouchers just the rest of the Sinkie retards.