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Elderly mistreated at Nightingale Nursing Home caught on tape (Braddell Rd)
- Thread starter SNAblog
- Start date
M
Mdm Tang
Guest
.
'Significant lapses' at nursing home
The Ministry of Health has completed its investigations into a video recording suggesting that a patient might have been mistreated while residing in Nightingale Nursing Home (NNH). This is what it said:
'There were significant lapses in the care standards provided to the patient in question.
This should not have happened.
There should have been tighter supervision of staff rendering care to vulnerable patients.
Patient's dignity and respect must be upheld at all times.
In line with our stand that service providers must not compromise the care given to residents, MOH has suspended Nightingale Nursing Home from admitting new patients until further notice, from April 12, 2011.
On its part, NNH has disciplined the nursing staff involved and put in place additional measures such as ward rounds by senior staff, regular meetings with patients and their family members, and management checks on staff conduct and patients.
This is to ensure better supervision on the delivery of care to patients, and to proactively detect and prevent cases of patients being mistreated.
MOH will closely monitor the nursing home to ensure that all the additional measures required of it are properly implemented and subsequently ascertain if the suspension imposed on the home should be reviewed or further sanctions imposed.
Our inspectors regularly check that all nursing homes are properly maintained, keep their patient records in order and institute effective infection control measures.
Nursing home operators are also required to maintain care standards on medication administration, fall prevention, housekeeping, etc.
Nursing homes that do not meet the required standards or which require closer monitoring for any other reason will be subject to more regular audits.
MOH will also guide them on how to improve their performance.'
.
'Significant lapses' at nursing home
The Ministry of Health has completed its investigations into a video recording suggesting that a patient might have been mistreated while residing in Nightingale Nursing Home (NNH). This is what it said:
'There were significant lapses in the care standards provided to the patient in question.
This should not have happened.
There should have been tighter supervision of staff rendering care to vulnerable patients.
Patient's dignity and respect must be upheld at all times.
In line with our stand that service providers must not compromise the care given to residents, MOH has suspended Nightingale Nursing Home from admitting new patients until further notice, from April 12, 2011.
On its part, NNH has disciplined the nursing staff involved and put in place additional measures such as ward rounds by senior staff, regular meetings with patients and their family members, and management checks on staff conduct and patients.
This is to ensure better supervision on the delivery of care to patients, and to proactively detect and prevent cases of patients being mistreated.
MOH will closely monitor the nursing home to ensure that all the additional measures required of it are properly implemented and subsequently ascertain if the suspension imposed on the home should be reviewed or further sanctions imposed.
Our inspectors regularly check that all nursing homes are properly maintained, keep their patient records in order and institute effective infection control measures.
Nursing home operators are also required to maintain care standards on medication administration, fall prevention, housekeeping, etc.
Nursing homes that do not meet the required standards or which require closer monitoring for any other reason will be subject to more regular audits.
MOH will also guide them on how to improve their performance.'
.
M
Mdm Tang
Guest
.
>
>
>
MR JAGJIT SINGH , FOUNDER AND CHAIRMAN
of Nightingale Nursing Home should step down from the
his post and take responsibilty of what happened !!!
.
>
>
>
MR JAGJIT SINGH , FOUNDER AND CHAIRMAN
of Nightingale Nursing Home should step down from the
his post and take responsibilty of what happened !!!
.
That should be the way - that's right! Employ such FTs to treat that ex-MM! Let him taste this!:p
M
Mdm Tang
Guest
.
.
Elderly woman had been complaining of abuse for 3 years
By Jeanette Tan | SingaporeScene – 1 hour 8 minutes ago
The man who had secretly recorded his mother's abuse at Nightingale Nursing Home revealed that he did so in response to her complaints about their treatment.
The 41-year-old, who identified himself as Mr Zhuo, told Shin Min Daily that of the four years his mother, Madam Bai, had stayed at the home, she had been complaining to him for about three years. This triggered his decision to place a hidden video camera disguised as a clock by his mother's bed at the home.
The resulting footage obtained was recorded in March and handed to MediaCorp Channel 8, before it was sent to the Ministry of Health (MOH) on 22 March.
Describing the recording, Zhuo said, "I saw that two nurses were helping my mother take a bath. They took off my mother's clothes and left her sitting in a chair for half an hour. In this time, a fan was blowing in her direction."
He added that from his observation, the nurses did not help Madam Bai put her clothes back on after her bath.
"Now I know why my mother is always saying she is cold in the mornings," he said.
However, more abuse cases have since been revealed.
At the Irene Nursing home and Serene Nursing Home, owner Irene Ong told The New Paper that she fired three foreign nursing staff from her centres over the past two years over incidents of abuse.
Ong said that she was informed by other employees that the staff members in question had been hitting the patients under their care in separate cases.
Having installed a closed-circuit television (CCTV) camera system to monitor her staff and patients in both her nursing homes, Ong was able to check the recorded footage for evidence to confirm the reports.
She also said that she had reported one of the incidents to the authorities, but decided to take matters into her own hands.
"We really pity the patients," she said. "It is just not right to physically abuse them."
At the same time, she and other nursing home caretakers also shared that the challenge of looking after the elderly is significant, and can at times be frustrating for foreign staff who are usually not able to understand dialects, often the only languages spoken by elderly patients.
Ong, for example, told the same paper that she hires staff from Myanmar and the Philippines because she is unable to find any Singaporeans to take up the job.
Moreover, patients with dementia add a new dimension of difficulty for staff administering to them.
Nurse manager Jacqueline Voon, 40, from privately-run Paean Nursing Home, emphasised the need for particular patience when dealing with patients who have dementia.
"The difficulty is that they make a lot of noise and disturb (other patients)," she said. "If it gets out of hand, then we will refer (the patient) to the doctor to increase the dosage of their medication."
She also said that Paean takes preventive measures to handle abusive patients, such as ensuring that they do not have access to sharp objects.
Windsor Convalescent Home manager Maggie Ng, 55, added that her home has seen many cases of patients who punch and use their walking sticks to beat staff. Her employees often have no protection against such incidents as the patients often attack without warning.
Other elderly healthcare practitioners say that nursing staff need to be properly trained to deal with elderly patients, especially those with mental health issues.
Ng Wai Chong, 42, assistant director at the Tsao Foundation's Hua Mei Mobile Clinic, said, "Perhaps we need to take another look at our strategy in the long run for community care so that families don't have to send as many people to nursing homes."
The MOH said it conducts regular inspections of all nursing homes to ensure compliance with its mandatory licensing requirements.
Its inspectors check that the homes are properly maintained, keep their patient records in order and have effective infection control measures in place, among other factors.
Home operators are also pitted against care standards on medication administration, fall rates and housekeeping.
The ministry subjects homes that do not meet these standards to more regular audits, and provides guidance to them to improve their performance.
For reports of breach in care delivery or standards, the public can call the MOH hotline at 1800-225 4122.
.
Elderly woman had been complaining of abuse for 3 years
By Jeanette Tan | SingaporeScene – 1 hour 8 minutes ago
The man who had secretly recorded his mother's abuse at Nightingale Nursing Home revealed that he did so in response to her complaints about their treatment.
The 41-year-old, who identified himself as Mr Zhuo, told Shin Min Daily that of the four years his mother, Madam Bai, had stayed at the home, she had been complaining to him for about three years. This triggered his decision to place a hidden video camera disguised as a clock by his mother's bed at the home.
The resulting footage obtained was recorded in March and handed to MediaCorp Channel 8, before it was sent to the Ministry of Health (MOH) on 22 March.
Describing the recording, Zhuo said, "I saw that two nurses were helping my mother take a bath. They took off my mother's clothes and left her sitting in a chair for half an hour. In this time, a fan was blowing in her direction."
He added that from his observation, the nurses did not help Madam Bai put her clothes back on after her bath.
"Now I know why my mother is always saying she is cold in the mornings," he said.
However, more abuse cases have since been revealed.
At the Irene Nursing home and Serene Nursing Home, owner Irene Ong told The New Paper that she fired three foreign nursing staff from her centres over the past two years over incidents of abuse.
Ong said that she was informed by other employees that the staff members in question had been hitting the patients under their care in separate cases.
Having installed a closed-circuit television (CCTV) camera system to monitor her staff and patients in both her nursing homes, Ong was able to check the recorded footage for evidence to confirm the reports.
She also said that she had reported one of the incidents to the authorities, but decided to take matters into her own hands.
"We really pity the patients," she said. "It is just not right to physically abuse them."
At the same time, she and other nursing home caretakers also shared that the challenge of looking after the elderly is significant, and can at times be frustrating for foreign staff who are usually not able to understand dialects, often the only languages spoken by elderly patients.
Ong, for example, told the same paper that she hires staff from Myanmar and the Philippines because she is unable to find any Singaporeans to take up the job.
Moreover, patients with dementia add a new dimension of difficulty for staff administering to them.
Nurse manager Jacqueline Voon, 40, from privately-run Paean Nursing Home, emphasised the need for particular patience when dealing with patients who have dementia.
"The difficulty is that they make a lot of noise and disturb (other patients)," she said. "If it gets out of hand, then we will refer (the patient) to the doctor to increase the dosage of their medication."
She also said that Paean takes preventive measures to handle abusive patients, such as ensuring that they do not have access to sharp objects.
Windsor Convalescent Home manager Maggie Ng, 55, added that her home has seen many cases of patients who punch and use their walking sticks to beat staff. Her employees often have no protection against such incidents as the patients often attack without warning.
Other elderly healthcare practitioners say that nursing staff need to be properly trained to deal with elderly patients, especially those with mental health issues.
Ng Wai Chong, 42, assistant director at the Tsao Foundation's Hua Mei Mobile Clinic, said, "Perhaps we need to take another look at our strategy in the long run for community care so that families don't have to send as many people to nursing homes."
The MOH said it conducts regular inspections of all nursing homes to ensure compliance with its mandatory licensing requirements.
Its inspectors check that the homes are properly maintained, keep their patient records in order and have effective infection control measures in place, among other factors.
Home operators are also pitted against care standards on medication administration, fall rates and housekeeping.
The ministry subjects homes that do not meet these standards to more regular audits, and provides guidance to them to improve their performance.
For reports of breach in care delivery or standards, the public can call the MOH hotline at 1800-225 4122.
He defended himself and say he did not say that.
In fact the actual situation is worse, you can die in Sinkieland but at foreigner's hand. He reminded me of NKF Durai and Renci Monk, Both appear to us as full of loving heart for the misfortune. Singapore's society is sick to the core.
In fact the actual situation is worse, you can die in Sinkieland but at foreigner's hand. He reminded me of NKF Durai and Renci Monk, Both appear to us as full of loving heart for the misfortune. Singapore's society is sick to the core.
M
Mdm Tang
Guest
......................................................
Chairman Of Board Of NIGHTINGALE NURSING HOME PTE LTD
with only 2 other Directors :
1) JAGJIT SINGH S/O MAL SINGH , Director & Founder / Chairman
2) TAN CHOO WAOH , Director
3) PRITPAL SINGH , Director
M
Mdm Tang
Guest
.
http://www.temasekreview.com/2011/06/11/moh-refuses-to-take-action-against-abusive-nursing-aides/
.
MOH refuses to take action against abusive nursing aides .
June 11th, 2011 | Author: Online Press
Despite the public outcry over the physical abuse of a resident at Nightingale nursing home by two nursing aides which was captured by a spy camera, the Ministry of Health (MOH) has refused to take action against them.
Other than disallowing the home to admit new patients since April till the ‘lapses’ are rectified, no further penalties are imposed on it.
As expected, the state media tried to downplay the incident as an ‘isolated’ one by defending the ‘hard work’ of the nursing aides most of whom are foreigners and parroting MOH’s blanket assurance that it has ‘zero tolerance’ for violence in nursing homes.
The Straits Times even gave an extensive interview with a Filipino nursing aide portraying her as Florence Nightingale to cushion the impact from the PR fallout which raise suspicions among Singaporeans if the mistreatment of nursing home residents is widespread here.
An indignant Singaporean by the name of Susan Tan wrote in to the Straits Times Forum today urging MOH to take disciplinary action against the two offenders:
“The Ministry of Health should take serious action apart from closely monitoring the home. The staff guilty of the abuse should be terminated and charges of abuse brought against them. How can they escape with mere disciplinary action? This will also send the right message to nursing homes and their staff that they cannot get away with abuse of their residents.”
Some netizens also questioned why the incident was only made public now when MOH was alerted to it by the state media three months ago with some speculating that the news was deliberately delayed to prevent any negative publicity from arising during the election period.
In the meantime, MOH continues to act blur in the hope that the matter will soon be forgotten by Singaporeans.
* A lawyer TRE spoke to has advised that the immediate family of the abused should lodge a police report.
.
http://www.temasekreview.com/2011/06/11/moh-refuses-to-take-action-against-abusive-nursing-aides/
.
MOH refuses to take action against abusive nursing aides .
June 11th, 2011 | Author: Online Press
Despite the public outcry over the physical abuse of a resident at Nightingale nursing home by two nursing aides which was captured by a spy camera, the Ministry of Health (MOH) has refused to take action against them.
Other than disallowing the home to admit new patients since April till the ‘lapses’ are rectified, no further penalties are imposed on it.
As expected, the state media tried to downplay the incident as an ‘isolated’ one by defending the ‘hard work’ of the nursing aides most of whom are foreigners and parroting MOH’s blanket assurance that it has ‘zero tolerance’ for violence in nursing homes.
The Straits Times even gave an extensive interview with a Filipino nursing aide portraying her as Florence Nightingale to cushion the impact from the PR fallout which raise suspicions among Singaporeans if the mistreatment of nursing home residents is widespread here.
An indignant Singaporean by the name of Susan Tan wrote in to the Straits Times Forum today urging MOH to take disciplinary action against the two offenders:
“The Ministry of Health should take serious action apart from closely monitoring the home. The staff guilty of the abuse should be terminated and charges of abuse brought against them. How can they escape with mere disciplinary action? This will also send the right message to nursing homes and their staff that they cannot get away with abuse of their residents.”
Some netizens also questioned why the incident was only made public now when MOH was alerted to it by the state media three months ago with some speculating that the news was deliberately delayed to prevent any negative publicity from arising during the election period.
In the meantime, MOH continues to act blur in the hope that the matter will soon be forgotten by Singaporeans.
* A lawyer TRE spoke to has advised that the immediate family of the abused should lodge a police report.
.
M
Mdm Tang
Guest
.
.
http://www.straitstimes.com/STForum/OnlineStory/STIStory_678435.html
.
ST Forum
Home > ST Forum > Online Story
Jun 11, 2011
Take stern action against errant nursing home, staff
I READ with indignation about the abuse and mistreatment of an elderly woman resident at Nightingale Nursing Home ("Shocking scenes at nursing home"; yesterday).
It is shocking that such an incident could occur and go unnoticed by the management of the nursing home.
The Ministry of Health should take serious action apart from closely monitoring the home. The staff guilty of the abuse should be terminated and charges of abuse brought against them. How can they escape with mere disciplinary action?
This will also send the right message to nursing homes and their staff that they cannot get away with abuse of their residents.
Susan Tan (Ms)
.
http://www.straitstimes.com/STForum/OnlineStory/STIStory_678435.html
.
ST Forum
Home > ST Forum > Online Story
Jun 11, 2011
Take stern action against errant nursing home, staff
I READ with indignation about the abuse and mistreatment of an elderly woman resident at Nightingale Nursing Home ("Shocking scenes at nursing home"; yesterday).
It is shocking that such an incident could occur and go unnoticed by the management of the nursing home.
The Ministry of Health should take serious action apart from closely monitoring the home. The staff guilty of the abuse should be terminated and charges of abuse brought against them. How can they escape with mere disciplinary action?
This will also send the right message to nursing homes and their staff that they cannot get away with abuse of their residents.
Susan Tan (Ms)
M
Mdm Tang
Guest
.
http://www.straitstimes.com/STForum/OnlineStory/STIStory_678436.html
.
ST Forum
Home > ST Forum > Online Story
Jun 11, 2011
Geriatric care needs more attention
YESTERDAY'S report ("Shocking scenes at nursing home") is a reminder that the Government should seriously consider legislating qualified health-care workers in the geriatric and palliative care areas.
Due to budget constraints, hospices and nursing homes employ foreigners at low pay without proper qualifications and training, and that means low productivity. In the more established community hospitals, patient care for the elderly differs as nurses are better qualified and managed by the Ministry of Health directly.
However, because of the means testing for admission into government-subsidised community hospitals, those who do not qualify are compelled to place their loved ones in private nursing homes.
During my voluntary visits to some private nursing homes, I have discovered to my horror the dilapidated living conditions at the homes. The wards are stuffy and filthy, the lighting is poor and elderly-safe devices are lacking.
The Government could build more subsidised community hospitals, but ultimately, it is our duty to look after our parents and not find the easy way out by dumping them at the first sign of cognitive weakness.
Most old folk need love and somebody to talk to in the nursing homes, and having been a volunteer in such homes, I can vouch for the fact that the old folk desire more time with volunteers to kill their loneliness and neglect.
When we leave, we can see tears in their eyes, and they hold our hands tightly, refusing to let us leave. Indeed, it is never a comfortable sight witnessing the agony of these folk.
The Lien Foundation should be commended for its efforts to promote end-of-life programmes. Let us hope such programmes will foster greater filial piety among our younger generation.
Francis Cheng
.
http://www.straitstimes.com/STForum/OnlineStory/STIStory_678436.html
.
ST Forum
Home > ST Forum > Online Story
Jun 11, 2011
Geriatric care needs more attention
YESTERDAY'S report ("Shocking scenes at nursing home") is a reminder that the Government should seriously consider legislating qualified health-care workers in the geriatric and palliative care areas.
Due to budget constraints, hospices and nursing homes employ foreigners at low pay without proper qualifications and training, and that means low productivity. In the more established community hospitals, patient care for the elderly differs as nurses are better qualified and managed by the Ministry of Health directly.
However, because of the means testing for admission into government-subsidised community hospitals, those who do not qualify are compelled to place their loved ones in private nursing homes.
During my voluntary visits to some private nursing homes, I have discovered to my horror the dilapidated living conditions at the homes. The wards are stuffy and filthy, the lighting is poor and elderly-safe devices are lacking.
The Government could build more subsidised community hospitals, but ultimately, it is our duty to look after our parents and not find the easy way out by dumping them at the first sign of cognitive weakness.
Most old folk need love and somebody to talk to in the nursing homes, and having been a volunteer in such homes, I can vouch for the fact that the old folk desire more time with volunteers to kill their loneliness and neglect.
When we leave, we can see tears in their eyes, and they hold our hands tightly, refusing to let us leave. Indeed, it is never a comfortable sight witnessing the agony of these folk.
The Lien Foundation should be commended for its efforts to promote end-of-life programmes. Let us hope such programmes will foster greater filial piety among our younger generation.
Francis Cheng
.
M
Mdm Tang
Guest
Bro Golden Dragon,
Is the founder of Nightingale Nursing Home Mr Jagjit Singh
at one time ACTING Asst Commissioner of Police ???
Is the founder of Nightingale Nursing Home Mr Jagjit Singh
at one time ACTING Asst Commissioner of Police ???
Same name but I wonder if it is the same person. JS was Deputy Commissioner. Was marginalised before his retirement. Held some Senior Director post just before retirement. Joined PUB thereafter. Some security appointment. Lots of $$$ and properties in India. Wonder why he needs to work after retirement. Pension $ eat cannot finish type.
On second thoughts, it is unlikely to be the same JS. Can a civil servant engage in another form of biz while serving as a police officer? More likely another bayi.
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