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Really how much more expensive is a GV2 (two to go) ticket to Bangkok compared to a budget one. I think there's a fine line between being thrifty and miserly.
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The Straits Times
www.straitstimes.com
ST Forum
Home > ST Forum > Online Story
Jan 25, 2010
Honeymoon marred by terrible Jetstar experience
I AM writing to share my recent experience with Jetstar as a warning to other passengers, and to express my concerns over the dismal level of service, as the airline has limited the channels where customers can give feedback.
My wife and I were due to return home from Bangkok to Singapore after our honeymoon, on Jan 3 on flight 3K516. Our flight was scheduled to leave Bangkok at 1.45pm (local time) and arrive in Singapore at about 5pm (local time).
We reached the airport at least an hour before departure and saw the departure time changed to 4pm. Without offering any explanation, the Jetstar ground staff checked us in, and told us the gate number could be confirmed only at about 3pm. Our slight displeasure with an 'acceptable' two-hour delay changed soon after we checked in, when we realised the departure time had been changed to 10pm. This meant we would reach Singapore in the wee hours of the morning, not to mention the thought of work the next day.
We could not access any Jetstar staff as we had already passed Customs. The information counter staff in the airport could not help us as calls to the Jetstar hotline went unanswered.
Later, we found out from a fellow passenger that some Jetstar staff were giving out meal vouchers at an isolated gate D5. There was no Jetstar flight at that gate, so why were staff handing out vouchers there? Several disgruntled passengers failed to obtain vouchers as the staff had run out of them.
The terrible experience did not end there. The flight was further delayed, despite assurance from the ground staff that the 10pm flight was confirmed. We managed to board the plane only at about midnight, and reached Singapore at 3.45am.
I travel frequently on other budget airlines but this is the first time I have experienced such an extreme lapse of service from a carrier owned by a reputable parent company.
Jetstar made no attempt to assure passengers that all was well and we would make it home on time. Our honeymoon trip was marred by this ugly experience, which we will never forget. We will still travel on budget carriers, but will skip Jetstar for good.
�
Sim Joo Jin
==============
The Straits Times
www.straitstimes.com
ST Forum
Home > ST Forum > Online Story
Jan 25, 2010
Honeymoon marred by terrible Jetstar experience
I AM writing to share my recent experience with Jetstar as a warning to other passengers, and to express my concerns over the dismal level of service, as the airline has limited the channels where customers can give feedback.
My wife and I were due to return home from Bangkok to Singapore after our honeymoon, on Jan 3 on flight 3K516. Our flight was scheduled to leave Bangkok at 1.45pm (local time) and arrive in Singapore at about 5pm (local time).
We reached the airport at least an hour before departure and saw the departure time changed to 4pm. Without offering any explanation, the Jetstar ground staff checked us in, and told us the gate number could be confirmed only at about 3pm. Our slight displeasure with an 'acceptable' two-hour delay changed soon after we checked in, when we realised the departure time had been changed to 10pm. This meant we would reach Singapore in the wee hours of the morning, not to mention the thought of work the next day.
We could not access any Jetstar staff as we had already passed Customs. The information counter staff in the airport could not help us as calls to the Jetstar hotline went unanswered.
Later, we found out from a fellow passenger that some Jetstar staff were giving out meal vouchers at an isolated gate D5. There was no Jetstar flight at that gate, so why were staff handing out vouchers there? Several disgruntled passengers failed to obtain vouchers as the staff had run out of them.
The terrible experience did not end there. The flight was further delayed, despite assurance from the ground staff that the 10pm flight was confirmed. We managed to board the plane only at about midnight, and reached Singapore at 3.45am.
I travel frequently on other budget airlines but this is the first time I have experienced such an extreme lapse of service from a carrier owned by a reputable parent company.
Jetstar made no attempt to assure passengers that all was well and we would make it home on time. Our honeymoon trip was marred by this ugly experience, which we will never forget. We will still travel on budget carriers, but will skip Jetstar for good.
�
Sim Joo Jin
