This mission statement by Rosalynn makes me laugh. What CUSTOMER SERVICE is she talking about? For starters, they should have a valid office address where customers with genuine concerns can go sort things out with them. And secondly, they should buck up on their very oftened, last minute flight plans changes & dole out better compensations for affected customers. Thirdly, why Sinkies keeps using them despite all those unsatisfactory customer servie?
Tiger Airways sets up customer service taskforce
Author: Unknown| 2009-09-08 | Category:Airlnes | Feedback(0)
Summary: To get a better idea about important issues that need greater attention, Tiger Airways Singapore boss, Rosalynn Tay, has met with existing and potential passengers to discuss what matters most to the people who count – customers who buy Tiger Airways tickets and those who are keen budget travelers.
Tiger said in a statement that is has decided to take this direct approach in engaging with its customers rather than spending hundreds of thousands of dollars engaging research companies to do its work.
Tiger invited interested people to register at
www.tigerairways.com in July 2009. Over 500 responded in just over a week. Those that were selected to be part of the Tiger Taskforce met recently with the managing director and her senior team to discuss issues that are relevant to them.
“These are our customers and when it comes to finding out how we can enhance our product to meet their needs and creating value for money in our offers, I don’t want anyone to filter out the raw facts. That is why I am involved and engaging directly with our consumers. This is why I have included our customers as part of The Taskforce. Particular issues that I am interested in discussing are customer service, destinations, and product offering,” Tay said.
“We’re pleased that feedback has shown we are already on the right track for our projects. And we will study the new ideas raised to see how we can apply them to our product. We have already started on improving our web interface with customers and we’ve seen a positive drop in the number of queries regarding our web storefront. We are now in the next phase of improvements and more details will be announced shortly,” Tay added.
MD Rosalynn Tay even boasted about being personally involved in this exercise. Ms Tay should also have another taskforce to look into the lack of common sense prevailing in her company. 
