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Feb 27, 2010
Boon Lay's poor signal
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I HAVE lived in Boon Lay for the past five years and during the past two to three years my SingTel mobile reception has been poor. I used to have a 2G line and often had dropped calls or worse, no connection at all.
This happens when I am at home. As I explored, it even happens in open spaces and I have to use the phone like a signal set in the army.
I have complained to SingTel at least six times, sometimes with response, sometimes without. One time, SingTel acknowledged it had problems with the 2G network. I was assured that if I changed to a 3G card and phone, there would be no problem.
When my contract was up, I went to the new SingTel shop in Jurong Point and asked it it could ensure that 3G lines were stable in Boon Lay. Again I was assured. I re-contracted for another two years. To my horror, there was no signal, even right in front of the SingTel shop in Jurong Point.
And I still could not get a signal at home. I could speak only on the balcony. How mobile is my mobile phone!
In my most recent complaint to SingTel, I managed to contact the customer care manager whose answer was: Sign on to the 2G network.
Chan Yeng Lea
Boon Lay's poor signal
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
I HAVE lived in Boon Lay for the past five years and during the past two to three years my SingTel mobile reception has been poor. I used to have a 2G line and often had dropped calls or worse, no connection at all.
This happens when I am at home. As I explored, it even happens in open spaces and I have to use the phone like a signal set in the army.
I have complained to SingTel at least six times, sometimes with response, sometimes without. One time, SingTel acknowledged it had problems with the 2G network. I was assured that if I changed to a 3G card and phone, there would be no problem.
When my contract was up, I went to the new SingTel shop in Jurong Point and asked it it could ensure that 3G lines were stable in Boon Lay. Again I was assured. I re-contracted for another two years. To my horror, there was no signal, even right in front of the SingTel shop in Jurong Point.
And I still could not get a signal at home. I could speak only on the balcony. How mobile is my mobile phone!
In my most recent complaint to SingTel, I managed to contact the customer care manager whose answer was: Sign on to the 2G network.
Chan Yeng Lea