That weighing machine in Bukit Batok MRT Fairprice was actually being sabo-ed

[tomychua]

Remember that weighing machine in Bukit Batok MRT Fairprice that was not doing its one and only job?

It now appears that it was sabo-ed by a misaligned tray.

After an investigation (which probably included several rounds of interrogation in the company of bright lights and stale coffee), NTUC Fairprice Corporate Communications Director Jonas Kor wrote in to Mothership.sg and clarified that the weighing machine was only recently calibrated for accuracy and that the error was due to a misaligned tray on the machine.

Because of this weighing-gate, all weighing machines at all Fairprice stores are being rechecked and staff have to reweigh all produce to ensure accuracy. #siong

Kor also maintained that all weighing machines are regularly inspected and calibrated and surprise checks by mystery weighers authorities are also conducted.

You can read the entire letter here:

Our investigation revealed that the weighing error was due to a misaligned tray on the affected weighing scale. This was an isolated incident and was rectified immediately when it was discovered. Records have indicated that the affected weighing scale was just recently calibrated for accuracy. It has since been re-checked again and verified by the authorities today.

We assure customers that no other scales in the store were affected. For added assurance, we have also instructed all our stores island wide to recheck their weighing scales and to re-weigh all produce to ensure accuracy. Additional measures have been implemented to ensure that such an error does not occur again.

All scales at FairPrice outlets are regularly inspected and calibrated by a government certified vendor. The scales are also frequently checked by store operations staff and surprise checks are conducted by the authorities to ensure that the scales comply to industry standards and guidelines.

To safeguard the interests of our customers we also have in place a policy where we will honour a full refund or exchange for products that have been inaccurately labelled.

Customers may contact our customer relations hotline at 6552-2722 or email us at [email protected] should they have any enquiries or feedback to share.

We thank Mr Ng for the feedback and apologise for any inconvenience caused to him and his neighbour.

We hereby apologise to the weighing machine. We totally understand how it feels to be sabo-ed by a colleague.

However, an investigation is due to find out why the tray is not doing its job properly.

Thank you.

Source: http://mothership.sg/2015/11/that-weighing-machine-in-bukit-batok-mrt-fairprice-was-actually-sabo-ed-by-its-colleague/

 

[tonychat]

Ntuc aka pap lowlife.. Fuck the whole thing up and pls just admit it lah... What sabo... Sabo ur lan jiao..

 

[halsey02]

"However, an investigation is due to find out why the tray is not doing its job properly."

However, it will take 52 man years to produce the findings....typical of the PAP & their 'relatives' like Ants Till You See!...just like WKS & 'ponding' abang & others.....still 'investigating' why they are not doing their job properly....

It is a HONEST MISTAKE...( we check regularly!..let's all chant!)... let us move on...the 70% approve that we get 'cheated'..only the 30%..kaypoh wants to do checks....it's ok we PAY MORE..LET US MOVE ON....

until the next time...:p

 

[SkinTrade]

excuses......blame game.......excuses........never taking the blame.............

 

[kiwibird7]

If the tray was allegedly MISALIGNED, then the starting point on the weight would not be ZERO grams since the reading would have been WRONG from the start thus alerting the NTUC staff doing the weighing as well as the customer.

If the start point was indeed ZERO grams then the machine calibration verification by the authorities was slacking
http://www.spring.gov.sg/Building-T...ages/weights-measures-programme-overview.aspx

NTUC would be guilty of operating an inaccurate machine and be subject to penalties and fines. Giving a full refund from NTUC is not sufficient as trust has been compromised, for example; would NTUC let a shoplifter go free if he voluntary returns shoplifted goods when caught?

1. Any person guilty of an offence under Section 11(1), 11(2), 14(1), 1413), 19(1), 19(2), or 32(1) of the weights and Measures Act shall be liable on conviction to a fine not exceeding S$5,000 or imprisonment for a term not exceeding three months or both.
2. Any person guilty of an offence under any provision of the weights and Measures Act other than those mentioned in (a) above shall be liable to a fine not exceeding S$2,000.

 

[xebay11]

Let's keep reweighing items so as to ascertain that this was an isolated incident.

 

[mojito]

Cheat still want to give excuses.

 

[TanAiChoo]

Weighing machines sometimes fails and what we hope is that it must be fixed immediately.

 

[babuSingh]

Cheat still want to give excuses.

Standard sop....year end bonus coming no one wanna take responsibility

 

[halsey02]

If the tray was allegedly MISALIGNED, then the starting point on the weight would not be ZERO grams since the reading would have been WRONG from the start thus alerting the NTUC staff doing the weighing as well as the customer.

If the start point was indeed ZERO grams then the machine calibration verification by the authorities was slacking
http://www.spring.gov.sg/Building-T...ages/weights-measures-programme-overview.aspx

NTUC would be guilty of operating an inaccurate machine and be subject to penalties and fines. Giving a full refund from NTUC is not sufficient as trust has been compromised, for example; would NTUC let a shoplifter go free if he voluntary returns shoplifted goods when caught?

1. Any person guilty of an offence under Section 11(1), 11(2), 14(1), 1413), 19(1), 19(2), or 32(1) of the weights and Measures Act shall be liable on conviction to a fine not exceeding S$5,000 or imprisonment for a term not exceeding three months or both.
2. Any person guilty of an offence under any provision of the weights and Measures Act other than those mentioned in (a) above shall be liable to a fine not exceeding S$2,000.

If this supermarket is run by Low Thia Kiang, you bet that, Cow$8, Vivien the half bola & the PAP choir will chant " come clean"....it is theirs....the misaligned tray did it...let's move on!...

 

[eatshitndie]

must demote tray for be-tray-al.

 

[Onitsuka]

If the tray was allegedly MISALIGNED, then the starting point on the weight would not be ZERO grams since the reading would have been WRONG from the start thus alerting the NTUC staff doing the weighing as well as the customer.

If the start point was indeed ZERO grams then the machine calibration verification by the authorities was slacking
http://www.spring.gov.sg/Building-T...ages/weights-measures-programme-overview.aspx

NTUC would be guilty of operating an inaccurate machine and be subject to penalties and fines. Giving a full refund from NTUC is not sufficient as trust has been compromised, for example; would NTUC let a shoplifter go free if he voluntary returns shoplifted goods when caught?

1. Any person guilty of an offence under Section 11(1), 11(2), 14(1), 1413), 19(1), 19(2), or 32(1) of the weights and Measures Act shall be liable on conviction to a fine not exceeding S$5,000 or imprisonment for a term not exceeding three months or both.
2. Any person guilty of an offence under any provision of the weights and Measures Act other than those mentioned in (a) above shall be liable to a fine not exceeding S$2,000.

The above post should be pasted in all social media platforms.

The defence of "misaligned tray" when charged under the Weights and Measures Act has to be tested in a Court of Law, not FairPrice "ownself check ownself" tribunal.

 

[mojito]

Standard sop....year end bonus coming no one wanna take responsibility

Nobody fault. Tray fault lah. Change tray no problem lor! Hee hee.