- Joined
- Jul 16, 2008
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WHY THE SERVICE CHARGE?
FairPrice charges a service fee and a delivery fee for online orders. This seems quite out of sync with other online retailers such as RedMart, Amazon, Giant and Cold Storage, as well as smaller independent online grocery vendors, which charge only a delivery fee and waive it beyond a defined threshold.In addition, it seems somewhat of a misrepresentation to advertise only the delivery fee (free for purchases over $79) and not mention that a compulsory service fee of $3.99 always applies.
Is there a reason that FairPrice chooses to burden the consumer this way?
Comparing prices of goods over the past several months, one will find that FairPrice's pricing is on a par with other vendors - not significantly discounted to justify the extra cost.
Manish Agarwal
https://www.straitstimes.com/opinion/forum/forum-excerpts-from-readers-letters