[Sg] - Why FairPrice charges BOTH a service fee AND a delivery fee for online orders?

[UltimaOnline]

WHY THE SERVICE CHARGE?​

FairPrice charges a service fee and a delivery fee for online orders. This seems quite out of sync with other online retailers such as RedMart, Amazon, Giant and Cold Storage, as well as smaller independent online grocery vendors, which charge only a delivery fee and waive it beyond a defined threshold.

In addition, it seems somewhat of a misrepresentation to advertise only the delivery fee (free for purchases over $79) and not mention that a compulsory service fee of $3.99 always applies.

Is there a reason that FairPrice chooses to burden the consumer this way?

Comparing prices of goods over the past several months, one will find that FairPrice's pricing is on a par with other vendors - not significantly discounted to justify the extra cost.

Manish Agarwal

https://www.straitstimes.com/opinion/forum/forum-excerpts-from-readers-letters

 

[Loofydralb]

Because you're too stupid and spend your money there.

 

[millim6868]

Just boycott then ,their items slso overpriced n also cheap on weights on fresh neat n fish product, lol,I Don patronise them

 

[nabeifuckpap]

Redmart is the BEST in Singapore

 

[JurongEast]

Up

 

[sbfuncle]

Nobody forces you to pay that service fee.

 

[Hypocrite-The]

It's called profiteering

 

[red amoeba]

another typical complain from a north asian.