Just like to check with u guys/gals. Wont want to mention the NI staff name. Find xxx service not satisfactorily. Can i just change and look for another staff on my next visit? Without breaking xxx rice bowl?
Imo, yes, you have the right to. Thick skin abit lo. Best to make appointment with the agent you want so that when you arrive at the office he/she is available/ready to attend to you. Not so awkward mah.