Train delays are serious problem. Imagine, if a soldier book in late and got charged for AWOL, if workers report to work late and got fired, if passengers miss their flights; can they quote her 'explanation' and walk away in this society? Who's the culprit and what action has been taken? what sort of contingency plans do SMRT has in place? all these need to be explained to the public. A simple incident like this can show the arrogance of the ruling party and their GLCs, they just need to utter a few words and the matter is closed and the people will be punished for their mistakes; truly a double standard.