Yesterday 26th Feb 2016 at 3pm I entered the Orchard Parade Hotel carpark and was charged S$4 for the 1st hour of visit. When I went to the MAC office - a simple data entry counter with many 'little girls'. Applicants' MAC forms were placed openly facing up. There was no privacy. I could see every applicant's particulars. I flipped my application form face down only to be flipped face up again by the staff. I had to remind her to cover my application form. Some customers who came in to apply for MAC also expressed their unhappiness with the service and inconvenience. After waiting for some time I was asked for passport size photo. I did not prepare any and was advised to go to the nearby building to have photo taken. It costed me S$10.70 to have a minimum of 6 passport size photos taken. When I returned to the MAC counter I was asked to wait as the system was slow. I asked how long do I have to wait and was told about 5 to 10min. 15min later I asked if my application has been processed. I was then told that the system was unable to process my application as my NEW passport number was not accepted by the system. I showed the young ladies my old passport with many years of MAC stickers and asked them why the system does not have a field to enter or update my new passport number. I then asked what I should do. I was the told that I could try to submit my old passport and the new one together with the application but it might take 3 months to be processed. I then asked for the Malaysia High Commission contact number and contacted them at 4:15pm and feedback to them about the problem I faced. I was told by a friendly female staff named Miss Intan who told me she was new and that her boss would like to know who informed me that it required 3 months to process. I then explained to her that it waS not important as the problem lies with the system. She then promised to return my call. I waited one day. No one from Malaysia High Commission has called yet.
