<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Bad turn of events at airport after complaining to ICA officer
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I WISH to relate the treatment I received at the hands of Immigration and Checkpoints Authority (ICA) officers at Changi Airport on Monday.
When I arrived on a Jetstar flight from Hong Kong at about 3.30pm, there was only one counter for Singapore passport holders like myself but about five or six for foreigners, so the queue was quite long.
When it was finally my turn, and while my passport was being stamped, I remarked to the ICA officer that they should open another counter for Singapore residents and that it was unacceptable that locals had to suffer a longer queue than foreigners.
Another ICA officer (let me call him Mr K) who was standing nearby overheard my remarks. He immediately grabbed my passport as I was leaving.
He then said my remarks were a slander on the Singapore Government and asked me to follow him and started walking away.
I asked him to return the passport to me, but he refused. He then passed my passport to his "duty officer".
The "duty officer" did not say anything but proceeded to photocopy my passport. When I asked him why he was doing that, he refused to answer me.
While I was speaking with the "duty officer", Mr K continued his tirade against me. The "duty officer" did nothing to dissuade him.
Needless to say, I am very dissatisfied with the level of service and the rudeness shown by the ICA officers. I was treated like a common criminal throughout the whole incident.
Is complaining about service shortcomings slandering the Government?
�� Wang Chen Yong
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I WISH to relate the treatment I received at the hands of Immigration and Checkpoints Authority (ICA) officers at Changi Airport on Monday.
When I arrived on a Jetstar flight from Hong Kong at about 3.30pm, there was only one counter for Singapore passport holders like myself but about five or six for foreigners, so the queue was quite long.
When it was finally my turn, and while my passport was being stamped, I remarked to the ICA officer that they should open another counter for Singapore residents and that it was unacceptable that locals had to suffer a longer queue than foreigners.
Another ICA officer (let me call him Mr K) who was standing nearby overheard my remarks. He immediately grabbed my passport as I was leaving.
He then said my remarks were a slander on the Singapore Government and asked me to follow him and started walking away.
I asked him to return the passport to me, but he refused. He then passed my passport to his "duty officer".
The "duty officer" did not say anything but proceeded to photocopy my passport. When I asked him why he was doing that, he refused to answer me.
While I was speaking with the "duty officer", Mr K continued his tirade against me. The "duty officer" did nothing to dissuade him.
Needless to say, I am very dissatisfied with the level of service and the rudeness shown by the ICA officers. I was treated like a common criminal throughout the whole incident.
Is complaining about service shortcomings slandering the Government?
�� Wang Chen Yong