My wife and I met her too when we visited HH for the 1st time... treated us well enough, although she forgot to update us on The Hills after we told her we wanted corner units. Second time I was there with my friend and wife; she gave decent service too. I told her I bought a corner unit in NI; maybe she felt guilty for forgetting to let me know about The Hills. Can't imagine she would purposely give bad service... but I guess we can't really tell. I guess different people will have different experiences.
Shinyi is probably the best salesperson of the lot I have met there. She can convince you to buy a higher priced unit by making logical rationale arguments. She is good . Some others quite blur. I also went thru the excuse by another of last-minute-MC, cannot make appointment to view site. Too bad in those cases for the salesperson concerned. I have even once been suggested not to buy in HH and instead, look at resale of another development, by one of HH's own salesperson! Sneaky side income happening...
Now, let me try explain why they are so like that, and why is not about how you dress....
When they are hungry to meet their monthly quota or when newly joined, you will be made to feel like royalty by the salesperson concerned. But if you go after mid-month (since HH sells by itself so well- noticed no landed show units?) after they have met their quota, you get ignored and treated like an itch. They do not get sales commission.
But I am impressed by this Prem whom I have one time spoken with briefly before. If she can stay in HH, I guess she is probably secondary income earner at home and just enjoys the job and interaction with people, regardless of quota having been met already..
Thus I believe it boils down to timing and some luck to have met the right salesperson at the right time.
Anyway if get bad service, so what? HH appeals so much to me that even if I have to deal with a robot, no problem.
When in Malaysia, and do not expect Singapore-level service, then 'bo boon tuay' .