Looks like the standard has dropped indeed. Actually last time during pandemic they only took four or five months to issue my notice of assessment letter, the delay to ten months was because the letter never reached me in Singapore and my lawyer was not following up for me until three months later I asked her status of my RPGT then she went to chase the tax office and realised the letter had been issued three months before that. Even during pandemic the tax office staff were contactable, but now according to my lawyer her clerk has not been able to contact them for two months.