Hi folks,
Recently I filed the late delivery claim at "Tribunal Tuntuntan Pembeli Rumah" and as per procedure served the formal letter of notice to the developer.
Now the developer wrote to reply that they are willing to pay the claimed amount in full with condition that I must first cancel the claim at "Tribunal Tuntuntan Pembeli Rumah".
Should I follow OR request the developer to settle the compensation first before withdrawal of the claim through the authority.
What is the common practice?
For my case, the developer refused to return my booking deposit within the grace period. I filed in a claim and the situation was similar as your. The developer GM need me to withdraw the claim to get back the deposit. If the case proceed, likely consumer will win. Besides, it'll leave a poor image and bad record for the company name and the GM need to attend the court as well, it 'll be wise to settle externally.
Suggest you to get at least a email/letter from them stating the compensation agreement. good luck