hahaha...truly an empty vessel good for blah, blah without understanding fundamentals....
everything has to be looked at in totality and KPIs are reviewed from time to time and adjusted as required.....
in this case, the difference between new and old KPI for baggage is very clear if you understand the scheme of things.
old KPI...for every 100 bags, 90 bags must be on the belt within 12 minutes.....
new KPI....for every 100 bags, 95 bags must be on the belt within (say) 15 minutes....
whether the new KPI or KPI is more stringent or better for travellers is debatable but....
anybody with half a brain can see the difference in KPI.....
truly retarded....