My 2-cent worth is that the correct way to put it should be, both caring for the ward and representing their voice in Parliament are important and integral parts of an MP's job. You can't put the cart in front of the horse. You can't convince people your policies are right for them without convincing you work for their best interests first.
If the PAP MPs are doing such a great job in "caring for their ward", why do we observe:
1) Taxi driver kung-fu punching a PAP MP
2) Mentally retarded boy banginging table/chair at a PAP MP who he felt was being less than helpful
3) Disgusted voter setting a PAP MP on fire
Things have gotten to the stage that PAP MPs make police reports at the slightest misuse of words. The police then show up and kick door.
If you look through the record of the MPS, how many times are the PAP MPs absent? As I understand it, all of the PAP MPs are part timers. As such, MPS attendance of 50% or less is the norm rather than the exception. I suppose if MPs don't attend and sit through the entire sessions of Parliament (many show up, sign attendance and elang), their record of attending things like MPS would be even more tardy.
Finally, how many times have people queued for hours get a letter mass signed by a PAP MP that does absolutely nothing in helping them with their problems? If you cannot get a permit, cannot get a pass, are unable to pay your bills, cannot get a job etc, is that letter mass signed by the PAP MP any good at all?
The PAP MPs can sell all the koyok of how they "look after" their ward. The legion of unhappy people who needed help and got nothing know better. As do their friends, their familes and their relatives.
Goh Meng Seng is simply being honest of what he can do if he is elected. This is unlike our PAP MPs who make all sort of empty promises and then act blur after they get elected.