I didn’t watch the video but being a government employee do not mean a public servant in Singapore. All government employees are protected species, if the public dare to event insult them, it a criminal offense. I bet u seldom go to government agencies and never notice the multiple signs mounted behind the counters warning ppl not to abuse the government employees.
Bro you are wrong.
You need to shout and insult them.
You meek and polite sinkie that's why get bullied. I also same.
No customer ever get arrested for scolding frontline staff. Dont use words like fuck and bitch and asshole
Just talk very loudly normal sensible things but in fierce way.
Like why are you making things difficult for me! I want to see your manager!
Call your manager come!
I will write to minister to complain!
Make threats.
You can sign up for SIA training course then you know the other side what they scared of and how hey handle assholes. They give in.
Truth bro.
Have a merry xmas and happy new year.
Hopefully you can slowly practice being asshole and more fierce then you will start being treated with more respect in sg.