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Feb 6, 2010
MRT SERVICES
Ensuring comfort despite numbers
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I THANK Forum writers for their recent feedback on train services.
The MRT system is designed to transport a large number of passengers, and our trains are heavily used during peak hours as they remain a convenient way to travel.
On weekdays, our trains carry an average of 1,000 passengers at around 7am and between 1,200 and 1,450 passengers during the peak hours of 8am to 9am and 6pm to 7pm.
The average peak-hour frequency is 2.5 minutes along most stretches. This is an average of 3.8 passengers per sqm, which is lower than for the metros in London, Shanghai and Tokyo, where it is five to eight passengers per sq m.
To maintain travel comfort with growing ridership, we introduced four enhancements in 2008 and last year, adding about 1,000 additional train trips each week during peak hours and shoulders of peak hours, at lunchtime and on weekends.
On average, these improvements help keep loads to no more than 1,200, where possible, and shorten waiting time to five minutes or less when loads are between 1,000 and 1,200.
We have deployed service ambassadors in our stations to assist in passenger flow. We anticipate a shift in passengers'
travel pattern and easing demand on existing lines when the Circle Line from Bartley to Dhoby Ghaut opens on April17.
The current network is operating at an efficient level and the existing infrastructure sets a limit on the total number of train trips we can add during peak periods.
We will need to buy new trains and upgrade the signalling system and supporting infrastructure, which will take time.
The Land Transport Authority (LTA) is currently undertaking infra-structural works at Jurong East MRT station, including construction of an additional station platform and railway track.
This, together with the delivery of 22 new trains, will add more train trips and reduce waiting times.
We are discussing the upgrading of the signalling system with the LTA and will continue to introduce initiatives to address commuters' feedback and the observations of more than 6,000 SMRT employees, including our senior management, who travel on the trains daily or regularly.
Bernadette Low (Ms)
Manager, Corporate Marketing and Communications
SMRT
MRT SERVICES
Ensuring comfort despite numbers
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
I THANK Forum writers for their recent feedback on train services.
The MRT system is designed to transport a large number of passengers, and our trains are heavily used during peak hours as they remain a convenient way to travel.
On weekdays, our trains carry an average of 1,000 passengers at around 7am and between 1,200 and 1,450 passengers during the peak hours of 8am to 9am and 6pm to 7pm.
The average peak-hour frequency is 2.5 minutes along most stretches. This is an average of 3.8 passengers per sqm, which is lower than for the metros in London, Shanghai and Tokyo, where it is five to eight passengers per sq m.
To maintain travel comfort with growing ridership, we introduced four enhancements in 2008 and last year, adding about 1,000 additional train trips each week during peak hours and shoulders of peak hours, at lunchtime and on weekends.
On average, these improvements help keep loads to no more than 1,200, where possible, and shorten waiting time to five minutes or less when loads are between 1,000 and 1,200.
We have deployed service ambassadors in our stations to assist in passenger flow. We anticipate a shift in passengers'
travel pattern and easing demand on existing lines when the Circle Line from Bartley to Dhoby Ghaut opens on April17.
The current network is operating at an efficient level and the existing infrastructure sets a limit on the total number of train trips we can add during peak periods.
We will need to buy new trains and upgrade the signalling system and supporting infrastructure, which will take time.
The Land Transport Authority (LTA) is currently undertaking infra-structural works at Jurong East MRT station, including construction of an additional station platform and railway track.
This, together with the delivery of 22 new trains, will add more train trips and reduce waiting times.
We are discussing the upgrading of the signalling system with the LTA and will continue to introduce initiatives to address commuters' feedback and the observations of more than 6,000 SMRT employees, including our senior management, who travel on the trains daily or regularly.
Bernadette Low (Ms)
Manager, Corporate Marketing and Communications
SMRT
