Please,.. this so called "travel agency" has no business in the travel industry,.. no proper staff to serve customer so the block head clerk got to do it.
Notice how the clerk opens with the customer:
Me: How may I help you ma'am? < Clerks question
Auntie: I wanted to go visit Kinabalu Park. < Customer reply
Me: Oh I See. Are you Singaporeans? < illogical response! WTF?
What does being Singaporean or not have in connection with "wanting to visit Kinabalu Park"? I find odd and confusing response.
Also any seasoned sales person will know when a customer returns repeatedly, what does that tell you? Sincerity!
All they need do is to reciprocate to close the deal.
But what does clerk do??? Nothing!.. No comprises, no concessions, just BIG dumb stupid NO.
What an absolute fucking tool!
It means when he hears the sinkie accent, he just want to confirm that this auntie is really a singaporeans and prepare to received some disgusting behavior from her, He is just trying to be mentally prepared.
And luckily, he is mentally prepared as this sinkie keeps asking for discount as she do not know the words and the meaning of "cannot or no discount". You got to repeat a few times the word no discount, then a sinkie gets it.