I was overseas one day and I found that my IC has a crack so I called ICA and the conversation was something like this:
Me: Hello ICA, I wish to check about replacing my IC because have crack.
ICA: May I have your IC number please.
Me: S1xxxxxxX
ICA: Since you are overseas you can go online to apply and when you come back can collect.
Me (feeling happy because it is so convenient, Singapore really 1st world): Oh that's great its so convenient.
ICA: You have to pay $XX for the replacement
Me: What? I good citizen call to enquire to replace a crack IC and I have to pay? IC very old already you know?
ICA: Yes you have to keep it properly so now crack you have to replace.
Me: Ok ok I think I will replace it when broken next time, now still can use.
ICA: No its illegal to carry a damaged IC you have to replace it now.
Me: Never mind la I replace it next time when its more cracked.
ICA: No you cannot. You have to do it immediately.
Me: Its ok next time la.
ICA: No now. You already made a report that you car carrying a damaged IC
Me: No. Since when did I make any report?
ICA: You just did, you called and you gave me your IC number already and I already reported your IC is damaged.