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Coffeeshop Chit Chat - Who are causing this bank's IT error?</TD><TD id=msgunetc noWrap align=right>
Subscribe </TD></TR></TBODY></TABLE><TABLE class=msgtable cellSpacing=0 cellPadding=0 width="96%"><TBODY><TR><TD class=msg vAlign=top><TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR class=msghead><TD class=msgbfr1 width="1%"> </TD><TD><TABLE border=0 cellSpacing=0 cellPadding=0><TBODY><TR class=msghead vAlign=top><TD class=msgF width="1%" noWrap align=right>From: </TD><TD class=msgFname width="68%" noWrap>CPL (kojakbt22) <NOBR>
</NOBR> </TD><TD class=msgDate width="30%" noWrap align=right>7:04 pm </TD></TR><TR class=msghead><TD class=msgT height=20 width="1%" noWrap align=right>To: </TD><TD class=msgTname width="68%" noWrap>ALL <NOBR></NOBR></TD><TD class=msgNum noWrap align=right> (1 of 5) </TD></TR></TBODY></TABLE></TD></TR><TR><TD class=msgleft rowSpan=4 width="1%"> </TD><TD class=wintiny noWrap align=right>25554.1 </TD></TR><TR><TD height=8></TD></TR><TR><TD class=msgtxt>Dec 9, 2009
How to trust bank's online fund transfer facility now?
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ON NOV 23, I instructed OCBC Bank through Internet banking to make a fund transfer of $2,000 to a finance company on a future date.
However, on the effective date, I received an e-mail from the bank stating that the transfer was not successful. This was even though my account balance had more than double the amount required. Immediately, I made another bank transfer to pay up my dues so as to avoid penalty. Fortunately, this time, I was successful.
I complained to the bank's relationship manager about it. He got back to me after a few days and said this was due to an IT error on the bank's side. But the bank refused to give anything in writing though.
How can I trust the bank's online fund transfer facility after this?
Had I missed the notification e-mail, I would have been penalised by the finance company through no fault of mine.
Lee Chin Chee
[email protected]
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How to trust bank's online fund transfer facility now?
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
ON NOV 23, I instructed OCBC Bank through Internet banking to make a fund transfer of $2,000 to a finance company on a future date.
However, on the effective date, I received an e-mail from the bank stating that the transfer was not successful. This was even though my account balance had more than double the amount required. Immediately, I made another bank transfer to pay up my dues so as to avoid penalty. Fortunately, this time, I was successful.
I complained to the bank's relationship manager about it. He got back to me after a few days and said this was due to an IT error on the bank's side. But the bank refused to give anything in writing though.
How can I trust the bank's online fund transfer facility after this?
Had I missed the notification e-mail, I would have been penalised by the finance company through no fault of mine.
Lee Chin Chee
[email protected]
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