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UOB hit by computer glitch
Sep 14, 2010
By Francis Chan
UOB ATMs and cash deposit machines were not affected by the temporary breakdown yesterday. -- BT FILE PHOTO
A COMPUTER glitch disrupted some branch processes and halted Internet banking operations for a couple of hours at United Overseas Bank (UOB) yesterday.
The hardware fault in a server was detected at about 10am and resolved by lunchtime, according to the bank.
'This problem caused an intermittent slowdown in the system that supports branch operations and UOB personal Internet banking,' it said.
'Our engineers immediately investigated, identified and isolated the fault, and resolved it by noon.'
A UOB spokesman said there was some impact on customer services.
For instance, large cash withdrawals at branches were carried out on a case-by-case basis and the personal Internet banking site was offline.
Sep 14, 2010
By Francis Chan
UOB ATMs and cash deposit machines were not affected by the temporary breakdown yesterday. -- BT FILE PHOTO
A COMPUTER glitch disrupted some branch processes and halted Internet banking operations for a couple of hours at United Overseas Bank (UOB) yesterday.
The hardware fault in a server was detected at about 10am and resolved by lunchtime, according to the bank.
'This problem caused an intermittent slowdown in the system that supports branch operations and UOB personal Internet banking,' it said.
'Our engineers immediately investigated, identified and isolated the fault, and resolved it by noon.'
A UOB spokesman said there was some impact on customer services.
For instance, large cash withdrawals at branches were carried out on a case-by-case basis and the personal Internet banking site was offline.