This Has To Be The Epitome Of Stupidity From Tiger Airways

[sgnewsalte]

This has to be the epitome of stupidity from Tiger Airways.


Tiger Airways puts both my flights on same day

STOMPer Laughing's flights in and out of Kuching have been rescheduled by Tiger Airways to fall on the same day, less than an hour apart. The STOMPer had originally booked to fly into Kuching on Nov 21 and depart on Nov 22.

To make matters worse, the budget airline will charge the STOMPer an additional $150 to change the departing flight.

In the STOMPer's email dated Oct 13:

"I have booked an air ticket to Kuching on 21 Nov and return on 22 Nov.

"My air ticket has been changed to depart on 22 Nov and back on 22 Nov.

"I think it is the ultimate insult to human intelligence. I called Tiger airways and explain that I wish to change to either an earlier departure date or a later arrival date but was told the following:- 1) No refund as it is not tiger's policy 2) Changing of ticket's date will cost an extra of $150 as the ticket price is different now and all seats are 90% filled.

"I explained it is not my intention to change but the staff told me it is the company's policy 3) I explain to them that I will miss my flight back as there is not enough time to check out and check in again.

"This was meant to be a sarcastic remark and to my astonishment, they told me that I have to stick to this as this is one of the terms and conditions that was agreed. It seems that common sense is not that common after all.

"This is indeed the joke of the year for Tiger Airways.

 

[Alamaking]

Take same flight there, same flight home, hahaha, what a flight

 

[TeeKee]

Take same flight there, same flight home, hahaha, what a flight

the intelligence of any system is dependent on the people who created it.

 

[Semaj2357]

the intelligence of any system is dependent on the people who created it.

I just wonder how many more farkups would be deemed sufficient for the ceo of tiger to get sacked. From being the least/lowest rated budget airline, to not rendering assistance and leaving the counter abandoned/pax stranded in padang, not having anyone man their phone lines etc & now this, are indicative of the head honcho's inability to run this orgn.

Anyone recall the ang moh ceo of kkh who replaced the female ceo sometime ago? There were numerous complaints and he was removed.

 

[drifter]

the intelligence of any system is dependent on the people who created it.

thought you say " god " create human ? now tell us , is your " god " intelligent ?

 

[tomoko]

Tiger Airways is building a bad name for itself

 

[po2wq]

... I called Tiger airways and explain that I wish to change to either an earlier departure date or a later arrival date but was told the following:- 1) No refund as it is not tiger's policy 2) Changing of ticket's date will cost an extra of $150 as the ticket price is different now and all seats are 90% filled.

"I explained it is not my intention to change ...

ah laughing ...

y u said u wanna change? ... since u said lidat, dey took it u meant dey were correct but u wanna alter it ...

u shud hv told dem dat dey hd made a stoopig mistake ...

 

[allanlee]

In case some of you dun noe....... Tiger backroom operations is staffed by part-timers and temp staff who often dun have a clue what they are supposed to do....... so they just follow the written standard answers script :( ....... worse are the PRC student part-timers who need to have the script translated into their mother tongue for reference :(

 

[cleareyes]

This has to be the epitome of stupidity from Tiger Airways.


Tiger Airways puts both my flights on same day

STOMPer Laughing's flights in and out of Kuching have been rescheduled by Tiger Airways to fall on the same day, less than an hour apart. The STOMPer had originally booked to fly into Kuching on Nov 21 and depart on Nov 22.

To make matters worse, the budget airline will charge the STOMPer an additional $150 to change the departing flight.

In the STOMPer's email dated Oct 13:

"I have booked an air ticket to Kuching on 21 Nov and return on 22 Nov.

"My air ticket has been changed to depart on 22 Nov and back on 22 Nov.

"I think it is the ultimate insult to human intelligence. I called Tiger airways and explain that I wish to change to either an earlier departure date or a later arrival date but was told the following:- 1) No refund as it is not tiger's policy 2) Changing of ticket's date will cost an extra of $150 as the ticket price is different now and all seats are 90% filled.

"I explained it is not my intention to change but the staff told me it is the company's policy 3) I explain to them that I will miss my flight back as there is not enough time to check out and check in again.

"This was meant to be a sarcastic remark and to my astonishment, they told me that I have to stick to this as this is one of the terms and conditions that was agreed. It seems that common sense is not that common after all.

"This is indeed the joke of the year for Tiger Airways.

For those who had worked in the travel and airline industries, they would say this idiot did it to himself for not planning things properly and think that changes can be made as and when he want to.

he seem to forgot that Tiger is a budget airline and not the usual normal airlines where changes could be easily made. Even if changes can be made, SOP still need to be observed.

 

[cleareyes]

In case some of you dun noe....... Tiger backroom operations is staffed by part-timers and temp staff who often dun have a clue what they are supposed to do....... so they just follow the written standard answers script :( ....... worse are the PRC student part-timers who need to have the script translated into their mother tongue for reference :(

Sad to say, what you said could be true and that could cause operation to be a mess not to be further messed up.

 

[eatshitndie]

For those who had worked in the travel and airline industries, they would say this idiot did it to himself for not planning things properly and think that changes can be made as and when he want to.

he seem to forgot that Tiger is a budget airline and not the usual normal airlines where changes could be easily made. Even if changes can be made, SOP still need to be observed.

if you read the airways' notice in fine print, you'll see that it was the airline which rescheduled the flight and affected changes to an existing reservation, which most likely had an itinerary which was reasonable. they must have cancelled the flight on the 21st and shoved everyone who were supposed to depart on the 21st to the 22nd. not the passenger's fault.

 

[oli9]

I asked this before & Im asking it now. Who are the people in Tiger's management? If you know any names, kindly expose these incompetent poopheads here.

 

[Char_Azn]

Its obvious that the person who decided this used to be from the Army. He wants stomper to fly there, touch the wall and fly back :P

I mentioned this many times before, Tiger Airways is a shitty airline, avoid at all cost.

 

[annexa]

By the time he reach Kuching Airport, clear customs, he will be late for checkin for his return flight. Fucking stupid.

 

[YNT]

Its obvious that the person who decided this used to be from the Army. He wants stomper to fly there, touch the wall and fly back :P

I mentioned this many times before, Tiger Airways is a shitty airline, avoid at all cost.

Done in army style

 

[mercbenz]

OMG OMG OMG! This is hilarious! I wonder how it was resolved, if at all.

Called Chan brothers today to book a ticket, instead of a well mannered well spoken local girl whom I was very lucky to be served the last time, I got a PRC girl who slurs through the dialogue and the moment I switched to mandarin, she starts talking loudly, lol.

 

[sgnewsalte]

I asked this before & Im asking it now. Who are the people in Tiger's management? If you know any names, kindly expose these incompetent poopheads here.

The 2 heads of the Epitome of Stupidity Tiger Airways

CEO - Tony Davis

Managing Director - Rosalynn Tay

 

[commoner]

see the wall, touch the wall and come back,,,

 

[oli9]

The 2 heads of the Epitome of Stupidity Tiger Airways

CEO - Tony Davis

Managing Director - Rosalynn Tay

Buddy thks. More info on Davis the Dumbfish & his 2nd dumbfish, rosalynn. Now can anyone tell me their email address? I betcha you cant find it anywhere. And I wonder how much are these 2 getting paid to attract so much stinging attacks on their non existence customer service?

Under Tony’s leadership as Group Chief Executive and President, the Tiger Airways Group has achieved a number of major milestones. These include expanding its route network from just 3 destinations to over 30 destinations across Asia and Australia while flying more than 4 million passengers by the end of 2007.
He is also responsible for leading the expansion of Tiger Aviation Group following the success of Tiger Airways Singapore with the establishment of Tiger Airways Australia and the soon to be launched, Incheon Tiger Airways in South Korea. The airline’s achievements and innovation received peer recognition, reflected in Tiger Airways winning the Centre for Asia Pacific Aviation’s “Best Low Cost Airline” Award in 2006.
Tony currently holds several senior positions up to Board level including :
• Group Chief Executive and President of Tiger Aviation
• President and Director of Tiger Airways Pte Ltd (Tiger Singapore)
• Director of Tiger Airways Australia Pty Limited
• Director of Incheon Tiger Airways
• Board member of the Singapore Tourism Board
• Fellow of the Society for Encouragement of Arts, Manufacturing and Communications
• Member of the Royal Aeronautical Society


Rosalynn Tay Appointed Managing Director of Tiger Airways Singapore

Singapore, 20 May 2008 – Tiger Aviation has announced the appointment of Rosalynn Tay as Managing Director, Tiger Airways Singapore effective 1 May 2008. Tay joined Tiger Aviation in February 2006 as the Group Chief Commercial and Marketing Officer. Reporting directly to Tiger Aviation Group CEO Tony Davis, Tay will now be responsible for the operations and development of the group’s largest operational base at Singapore’s Changi Airport. The vacancy has been created following the appointment of previous MD, Chris Ward as Managing Director Tiger Airways Australia last year.

Tay’s move to Managing Director role is in line with a management development at Tiger Aviation to support the Group’s growth plans for its various airline units across the Asia Pacific region. Tiger Aviation also recently announced the appointment of Chief Financial Officer Chin Sak Hin who joins the Group in June 2008.

Tiger Airways Singapore Managing Director Rosalynn Tay said,” It has been an enriching experience to be a part of the Tiger Aviation Group, during which Tiger Singapore expanded aggressively across Asia and Australia, and we successfully established Tiger Airways Australia.

“I look forward to my new role as a dedicated MD for Tiger Airways Singapore and the opportunity to take the airline to new heights. The Singapore operations have been the backbone of the Tiger Airways Group and I’m honoured to now be at its helm,” said Tay.

Tiger Airways Group CEO and President Tony Davis said, “Rosalynn joined Tiger Airways as an experienced marketer and quickly extended her influence across a wide spectrum of marketing and commercial operations at a Group level. Rosalynn demonstrated her strong capabilities as an innovative leader in the competitive aviation arena. We are delighted that she has agreed to accept the challenge of this new role of Managing Director of Tiger Airways Singapore. We are confident that Tiger Singapore will continue to roar under her leadership and guidance.”

 

[sgnewsalte]

And just last month, Tiger announced to the whole world the establishment of a "Tiger Taskforce" to improve services. MD Rosalynn Tay even boasted about being personally involved in this exercise. Ms Tay should also have another taskforce to look into the lack of common sense prevailing in her company.

http://www.etravelblackboardasia.com/article.asp?nav=2&id=64605

Tiger Airways sets up Taskforce to improve services

Tiger Airways Singapore announced this week the establishment of a Tiger Taskforce aimed at finding out what existing and potential passengers want.

Managing Director Rosalynn Tay and her team have met with over 500 passengers who responded to the call for feedback and ideas in July.

The carrier said meeting with people who count, such as Tiger Airways customers and keen budget travelers, would help it get a better idea about important issues that need greater attention.

“These are our customers and when it comes to finding out how we can enhance our product to meet their needs and creating value for money in our offers, I don’t want anyone to filter out the raw facts” said Tay.

“That is why I am involved and engaging directly with our consumers. This is why I have included our customers as part of The Taskforce.

She added that particular issues she was interesting in discussing was customer service, destinations, and product offering.

Tiger Airways said that refreshing new ideas had been brought up by passengers while other ideas raised showed it was on the right track for projects already underway.

“We will study the new ideas raised to see how we can apply them to our product

“We have already started on improving our web interface with customers and we’ve seen a positive drop in the number of queries regarding our web storefront”
Tiger Airways gave each member of the taskforce S$500 worth of free flights to thank them for their participation.