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Hawker Centre 3.0 Committee Report
https://www.mewr.gov.sg/Data/Editor/Documents/HC 3.0 Report.pdf
3.4. Promote Graciousness in Hawker Centres Tray-return was a key topic of discussion with regard to the promotion of gracious behaviour in hawker centres. There was also a universal desire for a clean and hygienic dining environment. According to the on-site polls conducted at the two REACH Listening Points, the majority of the participants saw tray-return as a desirable social habit which needed to be cultivated. However, there was a misconception that the cleaners’ jobs would be at risk if patrons returned their own trays. The table-cleaning contractors had received similar feedback from patrons and also shared that their cleaners were afraid to ask patrons to return their trays for fear of offending them. Together, these factors had contributed to the poor tray-return rates in many hawker centres. Suggestions for improving tray-return that focused on tackling the behavioural aspects include educating the young who in turn can influence adults, encouraging parents to be role models, conducting campaigns and appointing ambassadors to remind patrons to return their trays. Notably, the table-cleaning contractors shared that if patrons practised tray-return, their cleaners would be better able to focus on maintaining the cleanliness of the tables and premises. If their cleaners were freed from collecting trays, some could be redeployed to be stationed at the tray-return stations to ensure that trays were promptly cleared. Hence cleaners would not lose their jobs just because patrons practised the habit of returning their tray and crockery after their meal.
A $1 Tray-Return Policy To promote the act of trayreturn, Timbre+ introduced the $1 tray-return system where patrons pay a $1 dollar deposit for the tray. Upon return of the tray to the centralised tray-return station, the $1 is refunded through an automated coin return system.
https://www.mewr.gov.sg/Data/Editor/Documents/HC 3.0 Report.pdf
3.4. Promote Graciousness in Hawker Centres Tray-return was a key topic of discussion with regard to the promotion of gracious behaviour in hawker centres. There was also a universal desire for a clean and hygienic dining environment. According to the on-site polls conducted at the two REACH Listening Points, the majority of the participants saw tray-return as a desirable social habit which needed to be cultivated. However, there was a misconception that the cleaners’ jobs would be at risk if patrons returned their own trays. The table-cleaning contractors had received similar feedback from patrons and also shared that their cleaners were afraid to ask patrons to return their trays for fear of offending them. Together, these factors had contributed to the poor tray-return rates in many hawker centres. Suggestions for improving tray-return that focused on tackling the behavioural aspects include educating the young who in turn can influence adults, encouraging parents to be role models, conducting campaigns and appointing ambassadors to remind patrons to return their trays. Notably, the table-cleaning contractors shared that if patrons practised tray-return, their cleaners would be better able to focus on maintaining the cleanliness of the tables and premises. If their cleaners were freed from collecting trays, some could be redeployed to be stationed at the tray-return stations to ensure that trays were promptly cleared. Hence cleaners would not lose their jobs just because patrons practised the habit of returning their tray and crockery after their meal.
A $1 Tray-Return Policy To promote the act of trayreturn, Timbre+ introduced the $1 tray-return system where patrons pay a $1 dollar deposit for the tray. Upon return of the tray to the centralised tray-return station, the $1 is refunded through an automated coin return system.
