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<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Persuaded to buy computer's international guarantee, which didn't work
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->IN JUNE last year, I bought a Dell laptop on behalf of my friend at the Dell office in Funan Digitalife Mall. I also bought an international guarantee as the laptop was to be taken to Rome.
My friend in Rome later told me the laptop had broken down and was unable to start. He contacted Dell in Italy on Sept 7 this year but was told he would need to fill in the form and wait at least two weeks for the guarantee card to be transferred to Italy. The laptop cost $2,400.
On Sept 15, I called the service centre in Malaysia twice and was told there was nothing they could do. They gave me the phone number for Italy from the website.
The same evening, I went to the Dell office in Funan. To my shock, the sales assistant shooed me away. When I asked for the sales assistant who sold me the laptop last year, I was told he had been transferred to the Suntec City branch.
I told the sales assistant my friend's problem and he said that, even if I manage to contact the original sales assistant, there was nothing he could do. His unhelpful and unprofessional service extended to his reply that I should go ahead and convey my feedback about poor service to Dell head office.
If there was nothing Dell could do, why was I advised to buy the international guarantee?
Why did Dell Asia not send the guarantee card to Rome a year ago when it had already been told the laptop was to be taken to Rome?
I subsequently submitted a form on unresolved technical support and another feedback form on the Dell website. To date, I have not received any response.
Bernadette Ng (Ms)
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->IN JUNE last year, I bought a Dell laptop on behalf of my friend at the Dell office in Funan Digitalife Mall. I also bought an international guarantee as the laptop was to be taken to Rome.
My friend in Rome later told me the laptop had broken down and was unable to start. He contacted Dell in Italy on Sept 7 this year but was told he would need to fill in the form and wait at least two weeks for the guarantee card to be transferred to Italy. The laptop cost $2,400.
On Sept 15, I called the service centre in Malaysia twice and was told there was nothing they could do. They gave me the phone number for Italy from the website.
The same evening, I went to the Dell office in Funan. To my shock, the sales assistant shooed me away. When I asked for the sales assistant who sold me the laptop last year, I was told he had been transferred to the Suntec City branch.
I told the sales assistant my friend's problem and he said that, even if I manage to contact the original sales assistant, there was nothing he could do. His unhelpful and unprofessional service extended to his reply that I should go ahead and convey my feedback about poor service to Dell head office.
If there was nothing Dell could do, why was I advised to buy the international guarantee?
Why did Dell Asia not send the guarantee card to Rome a year ago when it had already been told the laptop was to be taken to Rome?
I subsequently submitted a form on unresolved technical support and another feedback form on the Dell website. To date, I have not received any response.
Bernadette Ng (Ms)
