This sinkee woman asked for it herself. She ought to have ensure that her luggage is within the allowance. Secondly, she didn't give herself sufficient time to deal with issues by checking in so late. Thirdly, she expects to airline to accommodate her when it is totally within their right to deny her boarding for failing to check in on-time. Finally, why does she expect the airline employee to help her with the luggage? They are there to check-in pax, not to assist in luggage. And did she think that she could bring four hand-carried bags with her onboard?
You don't want to do business with this lady.