SingHealth Patient Advocacy Network (SPAN)
The SingHealth Patient Advocacy Network (SPAN) is a self-driven network of patients and caregivers that represents the collective voice of patients. As Patient Advocates, they are committed to making a positive impact on healthcare and work in close partnership with the healthcare team to provide important patient and family perspectives to enhance the patient experience and quality of care.
Established in March 2017, SPAN is strategically guided by the Patient and Caregiver Engagement Framework for the SingHealth cluster, and works in close partnership with SingHealth Group Office of Patient Experience, IPSQ and SingHealth Group Nursing. SPAN is a reflection of SingHealth’s commitment to designing a healthcare system that is truly for patients, by patients.
Patient Advocates of varied backgrounds, ages and medical conditions, lend insightful perspectives of the patient and family experience, in areas such as (but not limited to):
- Consultation and/or participation in projects for quality improvement, process design, patient experience, facility design, implementation of healthcare services and more. Depending on the scope of the project, Patient Advocates may be roped in for one-time consultations or co-opted as a member of the project team.
- Sharing of experience through talks, skits and more
- Patient, caregiver and staff education initiatives
- Engagement as judges of staff and patient awards (including national-level awards like the Singapore Health Quality Service Awards and the Singapore Health Inspirational Patient & Caregiver Awards)
- Healthcare improvement initiatives – these deep insights are welcomed by the healthcare community in meeting the need of understanding what matters to patients and caregivers
Training and development are key in supporting Patient Advocates in their exciting role as partners-in-healthcare. They attend compulsory Patient Advocates Communication Training, as well as other training sessions on Quality Improvement, Design Thinking and Story-telling.
Watch this
video to hear directly from SPAN Advocates on what SPAN is all about!