Supersen :
Govt try to be eco-friendly and sustainable but backfired on the residents with high cost of chilled water.FYI this Centralized Cooling System (CCS) needs to pay for both chilled water + electricity to run for each FCU.
Saw on telegram lots of residents are cancelling it already.
SP team attrition rates also very high especially for the sales and frontend staff.
Lack of communications between residents and SP/Daikin
The residents also asked for more clarity on the cancellation fee for those who wish to opt out of the centralised cooling system, and requested that the fee be waived entirely.
SP said that after residents sign the agreement to install the fan coil unit, pipes and cables in their flat, they can end the agreement without any penalty within 30 days.
Should residents wish to cancel their contract more than 30 days after signing the installation agreement, SP will collect 35 per cent of the installation charge from them.
The installation charge for four fan coil units, for instance, is $3,992.
But if the system has been installed, residents would have to pay the full installation fee if they want to cancel the agreement.
“Nonetheless, taking into account feedback from this early batch of customers and the initial issues encountered, as a further gesture of goodwill, SP will reduce the payment to be collected by 50 per cent in the event of cancellation,” SP said.
https://www.straitstimes.com/singap...oling-system-in-tengah-after-residents-outcry