<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>June 28, 2009
YOUR LETTERS
</TR><!-- headline one : start --><TR>Improve service, toilets for disabled at airport
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>
<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I refer to last Sunday's report, 'After falling in rankings, Changi Airport cleans up its act'.
I have always found it difficult to get Changi Airport's ground support staff to help take my wheelchair to the aerobridge upon my arrival at the airport.
However, I do not have trouble getting similar requests met at airports in Hong Kong and Bangkok.
I also find that toilets for the disabled at Changi's Terminal 1 are inadequate for wheelchair-bound users. The cubicles are not designed for barrier-free access. For instance, the support bars are placed in an awkward position and joined to the floor. As a result, they hinder the turning of one's wheelchair inside the cubicle. The support bars around the basins also hinder wheelchair users.
I hope the fall in Changi Airport's rankings in the global survey will serve as a wake-up call for the Civil Aviation Authority of Singapore (CAAS). Cleanliness is just one part of it. The CAAS should look into other important areas, such as service and user-friendly facilities.
Tam Ah Hock
YOUR LETTERS
</TR><!-- headline one : start --><TR>Improve service, toilets for disabled at airport
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>
<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I refer to last Sunday's report, 'After falling in rankings, Changi Airport cleans up its act'.
I have always found it difficult to get Changi Airport's ground support staff to help take my wheelchair to the aerobridge upon my arrival at the airport.
However, I do not have trouble getting similar requests met at airports in Hong Kong and Bangkok.
I also find that toilets for the disabled at Changi's Terminal 1 are inadequate for wheelchair-bound users. The cubicles are not designed for barrier-free access. For instance, the support bars are placed in an awkward position and joined to the floor. As a result, they hinder the turning of one's wheelchair inside the cubicle. The support bars around the basins also hinder wheelchair users.
I hope the fall in Changi Airport's rankings in the global survey will serve as a wake-up call for the Civil Aviation Authority of Singapore (CAAS). Cleanliness is just one part of it. The CAAS should look into other important areas, such as service and user-friendly facilities.
Tam Ah Hock
