<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>Evening of blunders at hospital
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I TOTALLY agree with the sentiment expressed in Ms Hemalatha Subramaniam's letter yesterday, "Mum's bad experience at KKH".
Last Thursday, I also had a bad experience at the accident and emergency unit of National University Hospital (NUH). What alarmed me was the attitude of the front-line nurses, who were unprofessional and incompetent.
That day, at about 1.30pm, I had blacked out and fell on a wash basin, which left a big cut on my forehead. I was rushed to the nearest clinic. As the cut was deep, the doctor put a temporary dressing and sent me to NUH.
I reached NUH at about 3pm but I managed to see a duty doctor only at about 4.30pm. I was told that I needed to be warded to sew up the wound and for monitoring. During the wait for my ward, I witnessed some blunders.
At about 6pm, nurse A changed my drip without ensuring that the saline was actually flowing through. I got nurse B to look at it and mentioned that there were air bubbles in the tube. Nurse B gave me a look of impatience before removing the bubbles.
Around 7pm, male nurse C at the admissions and discharge counter discharged a patient with a cannula in his arm. I had to get the patient to go back to remove it, and all nurse C had to say was: 'Oh, I forgot.'
I wanted to lodge a complaint against him for his negligence. But when I asked for his name, he replied: 'I didn't do anything wrong to you, so I have the right not to give you my name.'
I can live with poor standards of service, but this kind of negligence should never happen. Chia Han Seng
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I TOTALLY agree with the sentiment expressed in Ms Hemalatha Subramaniam's letter yesterday, "Mum's bad experience at KKH".
Last Thursday, I also had a bad experience at the accident and emergency unit of National University Hospital (NUH). What alarmed me was the attitude of the front-line nurses, who were unprofessional and incompetent.
That day, at about 1.30pm, I had blacked out and fell on a wash basin, which left a big cut on my forehead. I was rushed to the nearest clinic. As the cut was deep, the doctor put a temporary dressing and sent me to NUH.
I reached NUH at about 3pm but I managed to see a duty doctor only at about 4.30pm. I was told that I needed to be warded to sew up the wound and for monitoring. During the wait for my ward, I witnessed some blunders.
At about 6pm, nurse A changed my drip without ensuring that the saline was actually flowing through. I got nurse B to look at it and mentioned that there were air bubbles in the tube. Nurse B gave me a look of impatience before removing the bubbles.
Around 7pm, male nurse C at the admissions and discharge counter discharged a patient with a cannula in his arm. I had to get the patient to go back to remove it, and all nurse C had to say was: 'Oh, I forgot.'
I wanted to lodge a complaint against him for his negligence. But when I asked for his name, he replied: 'I didn't do anything wrong to you, so I have the right not to give you my name.'
I can live with poor standards of service, but this kind of negligence should never happen. Chia Han Seng
and you can't pay the hospital, they wouldn't want to say to you...ICU now!
