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Coffeeshop Chit Chat - Marina Bay Sands IR sucks!</TD><TD id=msgunetc noWrap align=right> </TD></TR></TBODY></TABLE><TABLE class=msgtable cellSpacing=0 cellPadding=0 width="96%"><TBODY><TR><TD class=msg vAlign=top><TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR class=msghead><TD class=msgbfr1 width="1%"> </TD><TD><TABLE border=0 cellSpacing=0 cellPadding=0><TBODY><TR class=msghead vAlign=top><TD class=msgF width="1%" noWrap align=right>From: </TD><TD class=msgFname width="68%" noWrap>kojakbt_89 <NOBR></NOBR> </TD><TD class=msgDate width="30%" noWrap align=right>Aug-14 9:54 am </TD></TR><TR class=msghead><TD class=msgT height=20 width="1%" noWrap align=right>To: </TD><TD class=msgTname width="68%" noWrap>ALL <NOBR></NOBR></TD><TD class=msgNum noWrap align=right> (1 of 4) </TD></TR></TBODY></TABLE></TD></TR><TR><TD class=msgleft rowSpan=4 width="1%"> </TD><TD class=wintiny noWrap align=right>37535.1 </TD></TR><TR><TD height=8></TD></TR><TR><TD class=msgtxt>Aug 14, 2010
Not the place to celebrate National Day
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I CHECKED into the Marina Bay Sands integrated resort hotel on National Day to enjoy a panoramic view of the fireworks display over the waterfront.
But it was far from a world-class resort: Customers frustrated by their non-delightful experience transformed a well-appointed lobby into a market place.
We had to queue for hours to check into our rooms. I eventually got my keys and checked into my room at 7pm, four hours after the agreed time.
The water heater did not work, and when I reported the fault, the resort promised to resolve the situation within 45 minutes.
But I had to settle for a cold shower, six hours later.
At noon the next day, a hotel employee promptly knocked on my door informing us to check out, making us feel unwelcome.
When I left my room and tried to re-enter moments later to retrieve an item, my key was already disabled. In other words, I was locked out before my departure.
Reaching my room from the ground floor was an odyssey as the lift lobbies were crowded. Most of us had to wait a good 20 minutes before we could make our way into a vacant elevator.
My unpleasant experience suggests that the first-class hardware of Sands is poorly served by its third class 'software', or service.
I am puzzled why rooms were let to maximum capacity when Sands obviously had neither the manpower nor operational readiness to cope.
My unpleasant and disappointing National Day stay also raises the question of whether the hotel had the resources to meet the required safety guidelines for events like National Day.
Did the hotel also breach service guidelines by failing to check in guests at the agreed time?
Gerald Koh
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Not the place to celebrate National Day
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<!-- end left side bar --><!-- story content : start -->
I CHECKED into the Marina Bay Sands integrated resort hotel on National Day to enjoy a panoramic view of the fireworks display over the waterfront.
But it was far from a world-class resort: Customers frustrated by their non-delightful experience transformed a well-appointed lobby into a market place.
We had to queue for hours to check into our rooms. I eventually got my keys and checked into my room at 7pm, four hours after the agreed time.
The water heater did not work, and when I reported the fault, the resort promised to resolve the situation within 45 minutes.
But I had to settle for a cold shower, six hours later.
At noon the next day, a hotel employee promptly knocked on my door informing us to check out, making us feel unwelcome.
When I left my room and tried to re-enter moments later to retrieve an item, my key was already disabled. In other words, I was locked out before my departure.
Reaching my room from the ground floor was an odyssey as the lift lobbies were crowded. Most of us had to wait a good 20 minutes before we could make our way into a vacant elevator.
My unpleasant experience suggests that the first-class hardware of Sands is poorly served by its third class 'software', or service.
I am puzzled why rooms were let to maximum capacity when Sands obviously had neither the manpower nor operational readiness to cope.
My unpleasant and disappointing National Day stay also raises the question of whether the hotel had the resources to meet the required safety guidelines for events like National Day.
Did the hotel also breach service guidelines by failing to check in guests at the agreed time?
Gerald Koh
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