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Seng blame SMRT. SMRT blame subtly race again.
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SINGAPORE: A statement by Member of Parliament Seng Han Thong has sparked an online furore.
It has also elicited a sharp rebuke from Minister of State for Community Development Youth and Sports Madam Halimah Yacob who said it was "inappropriate and unfair".
Mr Seng, an MP for Ang Mo Kio GRC, has since apologised for the remark he made on Channel NewsAsia's "BlogTV" programme on Monday, where he said he was told by SMRT public relations that "some of the staff - because they are Malay, they are Indian - can't converse in English well enough".
Netizens had responded by calling for him to clarify his comments.
In her Facebook posting on Thursday morning, Madam Halimah said several friends also raised concerns. She said she was "disturbed by the remarks", even though Mr Seng was repeating what someone else said.
She said: "Having worked in the labour movement for 33 years, I am reminded of how employers in the past sometimes try to pin the blame on the lowest level workers as a way of deflecting responsibility from the management whenever a major problem occurs."
Madam Halimah also said: "It is not right to pin the blame on workers and, what is worse, Malay and Indian workers for the purported lack of English proficiency."
But Madam Halimah has urged netizens to cool down so that SMRT can focus on their task of fixing train defects to get the trains to run smoothly.
In an apology on his Facebook page, Mr Seng said he "sincerely apologises to all Singaporeans."
He said it was a "regrettable mistake, which may be misconstrued as saying that people speak bad English because of their ethnicity".
He said the remark was made "in the context of a larger discussion about how we could better and faster improve the current problems we're facing with our mass rapid transport system."
Separately, SMRT told Channel NewsAsia that Mr Seng may have misunderstood comments made at its media conference on December 16.
SMRT said its Executive Vice President Goh Chee Kong had explained that the company faces a challenge in trying to train its drivers to make announcements, as not all of them are comfortable speaking in English.
Mr Goh made those comments when replying to queries about the lack of information given to passengers, and feedback from some that they could not understand the English announcements that were made.
But SMRT said Mr Goh did not highlight any particular race in his remarks.
SMRT said it is now working to beef up its announcement to include pre-recorded messages in the four official languages.
It is also stepping up staff training so they can communicate better with passengers when a situation arises.
===
SINGAPORE: A statement by Member of Parliament Seng Han Thong has sparked an online furore.
It has also elicited a sharp rebuke from Minister of State for Community Development Youth and Sports Madam Halimah Yacob who said it was "inappropriate and unfair".
Mr Seng, an MP for Ang Mo Kio GRC, has since apologised for the remark he made on Channel NewsAsia's "BlogTV" programme on Monday, where he said he was told by SMRT public relations that "some of the staff - because they are Malay, they are Indian - can't converse in English well enough".
Netizens had responded by calling for him to clarify his comments.
In her Facebook posting on Thursday morning, Madam Halimah said several friends also raised concerns. She said she was "disturbed by the remarks", even though Mr Seng was repeating what someone else said.
She said: "Having worked in the labour movement for 33 years, I am reminded of how employers in the past sometimes try to pin the blame on the lowest level workers as a way of deflecting responsibility from the management whenever a major problem occurs."
Madam Halimah also said: "It is not right to pin the blame on workers and, what is worse, Malay and Indian workers for the purported lack of English proficiency."
But Madam Halimah has urged netizens to cool down so that SMRT can focus on their task of fixing train defects to get the trains to run smoothly.
In an apology on his Facebook page, Mr Seng said he "sincerely apologises to all Singaporeans."
He said it was a "regrettable mistake, which may be misconstrued as saying that people speak bad English because of their ethnicity".
He said the remark was made "in the context of a larger discussion about how we could better and faster improve the current problems we're facing with our mass rapid transport system."
Separately, SMRT told Channel NewsAsia that Mr Seng may have misunderstood comments made at its media conference on December 16.
SMRT said its Executive Vice President Goh Chee Kong had explained that the company faces a challenge in trying to train its drivers to make announcements, as not all of them are comfortable speaking in English.
Mr Goh made those comments when replying to queries about the lack of information given to passengers, and feedback from some that they could not understand the English announcements that were made.
But SMRT said Mr Goh did not highlight any particular race in his remarks.
SMRT said it is now working to beef up its announcement to include pre-recorded messages in the four official languages.
It is also stepping up staff training so they can communicate better with passengers when a situation arises.