Mobile air: Don't take the coins we give you if you don't like it
[h=1]MOBILE AIR: DON'T TAKE THE COINS WE GIVE YOU IF YOU DON'T LIKE IT[/h]
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31 Oct 2014 - 2:28pm
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If we refund you in coins and you don’t like it, then don’t take it.
This was what Mobile Air owner Jover Chew said.
A customer, Ms Zhou, who said that Mr Chew had scammed her demanded $1,010 in refund from him, but he gave her a bag of coins.
In the midst of the dispute, the bag dropped to the ground and while Ms Zhou had to pick up the coins, the staff at Mobile Air verbally bullied her.
The Police was called in but no action was taken.
Ms Zhou had gone to Mobile Air to buy an iPhone 6 Plus last month. She was charged $1,600 but the shop later wanted another $2,400 which it claimed was for two years of insurance. Ms Zhou eventually paid $3,000 for it.
She made a complaint to Consumers Association of Singapore the next day and the Small Claims Tribunal ruled that Mobile Air had to refund $1,010 to Ms Zhou, including an additional administrative fees of $10 collected by the Court.
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When she went to collect her refund on October 28, she was given a bag of coins.
Ms Zhou, who was holidaying in Singapore has an aunt who is staying here, who also bought an iPhone for $3,000.
Mr Chew insisted that his shop staff took the actions they did because the pair were difficult customers.
When asked why his shop spiked up their prices so much, Mr Chew said that people who buy chicken rice from an expensive hotel should expect to pay more than if they bought it from a hawker centre.
He asked if by charging high prices, the hotel was involved in scam.
RELATED:
MOBILE AIR AT SIM LIM GAVE WOMAN $1,010 IN COINS WHEN SHE ASKED FOR REFUND
