Why tray-return robots have disappeared from food courts
Tray-return robots used to rove around food courts to help customers return their used crockery, but most have disappeared or have been converted into stationary tray-return points.
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Many sme invested millions but eventually cheated by China useless robot
- Thread starter GUDANGARAM
- Start date
爽吗？ 看你还敢跟中国人做生意吗
SINGAPORE: Remember when robots roamed around food courts collecting your used crockery?
Many of these robots have since disappeared. Some have been converted to tray-collection stations, with only a "smart tray return" label on their side indicating their mobile past.
Many of these robots have since disappeared. Some have been converted to tray-collection stations, with only a "smart tray return" label on their side indicating their mobile past.
天天被中国人骗。
傻傻的新加坡人
傻傻的新加坡人
Tray-return robots began appearing at food courts, hawker centres and coffee shops as early as 2016. They were among the new technologies introduced at traditional food and beverage venues in the push towards more productive or manpower-lean business models.
These roving robots were meant to make it more convenient for diners to return their used crockery at a time when doing so was still optional.
In recent years however, stationary tray-return points have taken over.
These roving robots were meant to make it more convenient for diners to return their used crockery at a time when doing so was still optional.
In recent years however, stationary tray-return points have taken over.
是不是，天天看tik tok 然后被中国洗脑被人骗钱？
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Over the past week, CNA visited six food courts, coffee shops and hawker centres islandwide that used to have tray-return robots. None appeared to be using these robots anymore.
The six places – Happy Hawkers in Tampines and food courts at Punggol Plaza, Toa Payoh HDB Hub and Fusionopolis are under Koufu; Jurong West Hawker Centre and Chang Cheng Mee Wah Coffee Shop in Choa Chu Kang are under Chang Cheng Group. Both companies were heavily featured in news reports years ago for deploying new technologies such as tray-return robots to boost productivity at their food establishments.
The six places – Happy Hawkers in Tampines and food courts at Punggol Plaza, Toa Payoh HDB Hub and Fusionopolis are under Koufu; Jurong West Hawker Centre and Chang Cheng Mee Wah Coffee Shop in Choa Chu Kang are under Chang Cheng Group. Both companies were heavily featured in news reports years ago for deploying new technologies such as tray-return robots to boost productivity at their food establishments.
Koufu, which operates a chain of food courts, coffee shops and eateries across Singapore, told CNA that the tray-return robots were supplied by one of its cleaning companies. None of the robots are in use at any Koufu outlet currently.
A spokesperson declined to comment on why it stopped using the robot, but said the company was "always exploring automation to increase productivity".
Chang Cheng Group did not reply to CNA's queries on the issue.
Four other major food court operators – NTUC Foodfare, Kopitiam, Food Junction and Food Republic – said they have not used roving tray-return robots.
A spokesperson declined to comment on why it stopped using the robot, but said the company was "always exploring automation to increase productivity".
Chang Cheng Group did not reply to CNA's queries on the issue.
Four other major food court operators – NTUC Foodfare, Kopitiam, Food Junction and Food Republic – said they have not used roving tray-return robots.
A manager at one of the F&B establishments that stopped using the robots a few years ago said the machines were only deployed when there was a shortage of cleaners.
The robots eventually began breaking down and the cost of repairing them was enough to pay for more cleaning staff, said the manager, who did not want his name or company published as he was not authorised to speak to the media.
Workers were still more effective, he added. Staff could also provide feedback about broken crockery and areas for improvement.
The robots eventually began breaking down and the cost of repairing them was enough to pay for more cleaning staff, said the manager, who did not want his name or company published as he was not authorised to speak to the media.
Workers were still more effective, he added. Staff could also provide feedback about broken crockery and areas for improvement.
PastaMania in Sengkang Sports Centre also uses a robot, but for delivering food to tables instead of collecting used crockery.
It had a smaller robot similar to Daily Coffee's version, but the robot has been such a help that the restaurant upgraded this to a bigger model that can carry more dishes early this year, said management trainee Firdaus Jaafar.
The robot follows designated pathways to deliver meals to tables, freeing up staff to focus on online orders.
"During busy times, it is efficient and helpful because we have both orders for delivery and dine-in," Mr Firdaus, 31, said. "Sometimes we only have four staff in the front, so we need to commit on both sides and it is hard for us."
Source: CNA/wt
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Some are still roaming inside mega cleanrooms...
95% of population have almost ZERO science knowledge beyond O level standard
厉害国出厉害人。新加玻人大部分头脑太简单。知其利而不知其害。With the gov everyday trumpeting SMART nation, follow AI or else you get excluded blah blah, many inadvertently fallen into circus and thought by following all these they are ahead of the rest. In the end, their face got smacked when facing the reality.
All the major food court operators had a hard time recruiting, training and keeping the existing food handlers. I guess all the bosses soon realized that instead of helping to reduce the workload of current employees, which is what the gadget Supplier promised, these gadgets actually increase their workload like making sure they're fully charged every day, calling the HelpDesk if any of this gadget malfunction etc.
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