Simple.....don't engage ERA. They have been proven to be unethical.
Peer group pressure will prevent people from engaging them. Imagine the calls from friends and relatives, the sarcastic comments from others when they hear that ERA is handling your property.
I bet you people are talking to their ERA agent on how to come out of their exclusive contract if they have signed one.
The fact that the Head Honcho said that the practice is well knonw in ERA should be a good indicator what is happening.