As I was affiliated with dbs last time, I can briefly describe the setups and how the jlb organisation functions.
The hq at changi point named as dbs Asia hub. That's where all the jlbs are housed.
The office comprises of all the depts and T&I aka technical & infrastructure being at the upper level.
Due to 1 major incident several years back in 2010, a Asia hub monitoring team was setup.
Dbs doesn't have technical knowledge on their own I.e they are fully dependent on their outsourcing partner and the main one being IBM. They cannot move away from IBM becos of the legacy IBM Mainframe which is the heart of the ATMs.
Dbs used to have many direct hired low level ground staff in the past. All of them are pa si Bay chow kind of employees which also means all are sinkie old farts. Even they are low level staff eg operators , their salary is high becos of the length of service. They draw an average of above 5k for people without much education is considered alot. All these old farts are born without a full brain and can only work in a routine job like a robot.
But into the 2015 period or so, dbs decided to outsource all their low level staffs. So all these old farts are forced to accept a salary far below their last drawn pay.
The agency that will take them is the same agency that IBM outsourced to for all their staffs. It is a ah neh agency located at the east side of sg, kaki bukit.
IBM itself also doesn't have much technical specialities as they also outsourced all the technical task to ah nehs.
IBM only has mgt staffs that are direct hire eg sales, service delivery managers , proj mgrs etc.
Why we are seeing dbs going down the drain is becos of this outsourcing.
Becos we only have technical people from agencies (which means lower liabilities) and the direct hired jlbs that know nuts about what is happening besides opening their cb mouths.
I already forsee this decades ago when more and more outsourcing started to roll out with the high level dbs sinkie old farts contributing nothing to the organisation, and worse is that they think they are very important staff.
Reference to.gansiokbin
@ginfreely she was also like this in sfc.