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Jul 6, 2010
DBS rules out sabotage
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The glitch hit the whole suite of DBS and POSB consumer banking services, including branch offices, ATMs, credit cards, NETS, AXS, Internet and mobile banking. -- ST PHOTO: DESMOND FOO
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DBS has ruled out sabotage in its largest ever system breakdown on Monday, which crippled its entire consumer banking services for at least seven hours.
Neither were external parties involved, DBS chief executive Piyush Gupta told reporters at an event on Monday night, hours after normal services were restored.
A full-scale investigation is underway to find out why the bank's back-up system failed when it was hit by an outage which was detected at about 3am on Monday.
'We are now doing thorough investigations with our vendor IBM... I don't think there is any sabotage. there has been no loss of customer data...no loss of records,' said Mr Gupta.
Added Mr David Gledhill, DBS head of Group Technology and Operations: 'The bank has multiple levels of redundancy to protect against such occurrences and this is the first time a problem of this nature has occurred.
'We deeply regret the inconvenience caused and once again would like to assure our customers that DBS is continually reviewing and revising its resiliency and redundancy plans in line with developments and advancements in technology.'
The glitch hit the whole suite of DBS and POSB consumer banking services, including branch offices, ATMs, credit cards, NETS, AXS, Internet and mobile banking.
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DBS rules out sabotage
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<!-- story content : start -->
DBS has ruled out sabotage in its largest ever system breakdown on Monday, which crippled its entire consumer banking services for at least seven hours.
Neither were external parties involved, DBS chief executive Piyush Gupta told reporters at an event on Monday night, hours after normal services were restored.
A full-scale investigation is underway to find out why the bank's back-up system failed when it was hit by an outage which was detected at about 3am on Monday.
'We are now doing thorough investigations with our vendor IBM... I don't think there is any sabotage. there has been no loss of customer data...no loss of records,' said Mr Gupta.
Added Mr David Gledhill, DBS head of Group Technology and Operations: 'The bank has multiple levels of redundancy to protect against such occurrences and this is the first time a problem of this nature has occurred.
'We deeply regret the inconvenience caused and once again would like to assure our customers that DBS is continually reviewing and revising its resiliency and redundancy plans in line with developments and advancements in technology.'
The glitch hit the whole suite of DBS and POSB consumer banking services, including branch offices, ATMs, credit cards, NETS, AXS, Internet and mobile banking.
<CENTER>CLICK FOR LARGER IMAGE: </CENTER>
<SCRIPT language=javascript type=text/javascript src="http://media.straitstimes.com/stlytebox/_lytebox/lytebox.js"></SCRIPT><LINK rel=stylesheet type=text/css href="http://media.straitstimes.com/stlytebox/_lytebox/lytebox.css" media=screen>
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