Sep 6, 2010
Confusion at 2 MRT stations
By Leow Si Wan & Jalelah Abu Baker <!-- by line -->
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A good number of commuters, especially the elderly and foreigners, were confused about what to do when their train would go no further. -- ST PHOTO: DESMOND LIM
MANY commuters were caught offguard by the weekend's disruption of train services between Jurong East and Clementi MRT stations, made necessary by upgrading works at the Jurong East station.This was despite efforts by SMRT and the Land Transport Authority (LTA) in the last two weeks to alert them to it through fliers, notices and the media.
When The Straits Times visited the stations on Sunday, a good number of commuters, especially the elderly and foreigners, were confused about what to do when their train would go no further. Those headed east from Joo Koon were supposed to get off at Jurong East station and take a shuttle bus to Clementi station, from where a train would take them city-ward.
Likewise, those who were west-bound from Pasir Ris had to alight at Clementi and board a shuttle that would take them to the Jurong East station, from where trains ran to the last few stations on the East-West line.
The free shuttle bus rides were provided as a bridging service during modification works at Jurong East, which involved laying tracks and building a passenger platform to raise commuter capacity by 15 per cent. At Jurong East station, half the commuters appeared clueless about their need to board the shuttle buses, which added up to 40 minutes to their travel time on the two days.
Read the full report in Monday's edition of The Straits Times.
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