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Mar 15, 2010
BRANDING SINGAPORE
Don't bark up the wrong tree
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LAST Saturday's report ('What's unique about Singapore? It's now yours') on the Singapore Tourism Board's (STB) adoption of its new catchphrase 'Your Singapore' and its reasons for doing so has left me flummoxed.
'Uniquely Singapore' was not appropriate, but adopting 'Your Singapore' would be courting disaster.
The reasons for the change imply a lack of understanding of what is good branding. To adopt a new tagline, based on consumers going online to plan their trips, is barking up the wrong tree.
The Singapore brand is world- renowned for efficiency, integrity, safety and lately, leisure, entertainment, and as First World. Good branding dictates that we stick to our core values, refreshing the value proposition and images as appropriate, to stay relevant.
It appears the STB is preoccupied with distilling what Singapore stands for into just one word - 'surprising', 'uniquely', 'your'. This is unnecessary.
What is critical is the promise of a customer benefit, a feel-good experience that Singapore delivers consistently - and stands for something that can, over time, be etched in tourists' minds, despite competitive challenges.
In doing so, the STB needs to win the support of its internal customers and stakeholders - in this instance, all Singaporeans and permanent residents - as well, because they play a vital role in ensuring that visitors enjoy their stay and will come again.
Every call in the mass media to visit 'Your Singapore', creates confusion, misses the opportunity to reinforce our core values and dilutes the Singapore brand.
Clinton Lim
BRANDING SINGAPORE
Don't bark up the wrong tree
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
LAST Saturday's report ('What's unique about Singapore? It's now yours') on the Singapore Tourism Board's (STB) adoption of its new catchphrase 'Your Singapore' and its reasons for doing so has left me flummoxed.
'Uniquely Singapore' was not appropriate, but adopting 'Your Singapore' would be courting disaster.
The reasons for the change imply a lack of understanding of what is good branding. To adopt a new tagline, based on consumers going online to plan their trips, is barking up the wrong tree.
The Singapore brand is world- renowned for efficiency, integrity, safety and lately, leisure, entertainment, and as First World. Good branding dictates that we stick to our core values, refreshing the value proposition and images as appropriate, to stay relevant.
It appears the STB is preoccupied with distilling what Singapore stands for into just one word - 'surprising', 'uniquely', 'your'. This is unnecessary.
What is critical is the promise of a customer benefit, a feel-good experience that Singapore delivers consistently - and stands for something that can, over time, be etched in tourists' minds, despite competitive challenges.
In doing so, the STB needs to win the support of its internal customers and stakeholders - in this instance, all Singaporeans and permanent residents - as well, because they play a vital role in ensuring that visitors enjoy their stay and will come again.
Every call in the mass media to visit 'Your Singapore', creates confusion, misses the opportunity to reinforce our core values and dilutes the Singapore brand.
Clinton Lim