S
suicidalpap
Guest
Fare refund cumbersome and inconvenient
IN TUESDAY'S report ('Refund process 'not onerous'), Transport Minister Raymond Lim suggested that obtaining fare refunds was convenient.
The picture on the ground may not be quite the same. That TransitLink requires five working days to investigate and process refunds.This is not convenient, especially when commuters are charged immediately for under-paying. Furthermore, why must commuters bear the inconvenience of obtaining the refund when the problem originates with the transport operator?
TransitLink should have a computer program in place to calculate the overcharged amount auto- matically and refund this amount to the ez-link card.
This program can run every night and commuters will be able to get their refunds the next time they travel with the same ez-link card.
Thong Kok Wah
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Imagine taking a bus to the bus depot or MRT station to claim back $1 of overcharged fare. To and fro will cost you at least $1.50cts. So in the end, you lose more.
IN TUESDAY'S report ('Refund process 'not onerous'), Transport Minister Raymond Lim suggested that obtaining fare refunds was convenient.
The picture on the ground may not be quite the same. That TransitLink requires five working days to investigate and process refunds.This is not convenient, especially when commuters are charged immediately for under-paying. Furthermore, why must commuters bear the inconvenience of obtaining the refund when the problem originates with the transport operator?
TransitLink should have a computer program in place to calculate the overcharged amount auto- matically and refund this amount to the ez-link card.
This program can run every night and commuters will be able to get their refunds the next time they travel with the same ez-link card.
Thong Kok Wah
---------------------------------------------------------------------
Imagine taking a bus to the bus depot or MRT station to claim back $1 of overcharged fare. To and fro will cost you at least $1.50cts. So in the end, you lose more.