Grab has a problem with their value system. I drove Uber when I was jobless. I had two friends who drove grab.
Friend 1:
Chee BYE Grab hires ah bengs. Ah Bengs never mind, but xia lan arrogant ah bengs like those in Sim Lim Squares.
It is not uncommon to get complains from unreasonable or shitskin customers, then the Grab Investigation Officers think they are like Police IOs, chao chee bye bastards.
They only side passengers, they chin chye suspend 2 of my friends who are honest hardworking people who still have car lease with Grab. I have a friend who really cry and plead with the chao Grab ah bengs. CURSE THEM TO HELL!! His child was due soon, and he got to pay for his home loan and Grab's lease. In the end, i lent my friend money to tide him through.
(Grab's lease vehicle cannot be used for Uber, unless u pay for another insurance).
Friend 2:
My second friend drove Grab for almost 2 years before he switched to Uber. He analyzed that experienced Grab drivers had a general consensus in their groupchat, that Grab pays them a more attractive fare in their earlier days and a lower fare as they drive more. Grab milks senior drivers for better margins as Grab has no lack of new drivers and they prefer new drivers because they are fresh and more motivated OR new drivers who left Uber and taxi companies (which hurt their competitors).