<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>SingTel's iPhone monopoly a headache for customers
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->AS A consumer, I am concerned about SingTel's monopoly of the iPhone market and its ability to serve mobile phone users in Singapore.
Take my case. A few weeks ago, I visited the SingTel outlet at Ang Mo Kio Hub to inquire about the new iPhone. I was advised to register my interest online (the officer did not even offer to help me register on the spot) and wait my turn. When asked about the waiting time, I was told: 'I don't know when, the queue is long.'
I subsequently registered online (on my third attempt and after several calls to and from SingTel customer service), only to be told again: 'I don't know how long you'll have to wait.'
I am not asking for preferential treatment but, as a consumer, I expect at least to be told about how long I have to wait. Is it so difficult for SingTel to give a time frame?
Mick Chong
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->AS A consumer, I am concerned about SingTel's monopoly of the iPhone market and its ability to serve mobile phone users in Singapore.
Take my case. A few weeks ago, I visited the SingTel outlet at Ang Mo Kio Hub to inquire about the new iPhone. I was advised to register my interest online (the officer did not even offer to help me register on the spot) and wait my turn. When asked about the waiting time, I was told: 'I don't know when, the queue is long.'
I subsequently registered online (on my third attempt and after several calls to and from SingTel customer service), only to be told again: 'I don't know how long you'll have to wait.'
I am not asking for preferential treatment but, as a consumer, I expect at least to be told about how long I have to wait. Is it so difficult for SingTel to give a time frame?
Mick Chong