The problems of this fcuked up AssAyeAir subsidiary are written on the wall and the ex-paper generals in CAAAss and what-have-u-not's act blur and chor boh lan. Let's see when something as major as a crash landing takes place before they emerge from their ivory tower to point fingers and talk cock. Till then AVOID this fly-by-the-nite airline if u value your life and those of your family!
<TABLE id=msgUN border=0 cellSpacing=3 cellPadding=0 width="100%"><TBODY><TR><TD id=msgUNsubj vAlign=top>Coffeeshop Chit Chat - Tiger Airways cock-up again</TD><TD id=msgunetc noWrap align=right>
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</NOBR> </TD><TD class=msgDate width="30%" noWrap align=right>Sep-21 4:10 am </TD></TR><TR class=msghead><TD class=msgT height=20 width="1%" noWrap align=right>To: </TD><TD class=msgTname width="68%" noWrap>ALL <NOBR></NOBR></TD><TD class=msgNum noWrap align=right> (1 of 7) </TD></TR></TBODY></TABLE></TD></TR><TR><TD class=msgleft rowSpan=4 width="1%"> </TD><TD class=wintiny noWrap align=right>21410.1 </TD></TR><TR><TD height=8></TD></TR><TR><TD class=msgtxt><TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR><TD>Booking glitch ruins student's Bangkok trip
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Mr Sanchez had booked a return ticket to Bangkok on Tiger Airways and had received a confirmation for his flight and itinerary last month. But he found out at the airport yesterday that there had been a problem with his booking. -- ST PHOTO: CHEW SENG KIM
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->AN EXCHANGE student from Denmark who booked himself a Tiger Airways return ticket to Bangkok thought he was all set for a six-day jaunt with his friends.
He was wrong. His two friends breezed through the check-in process for the morning flight at the Budget Terminal yesterday and went on their way, leaving Mr Javier Sanchez, 22, grounded here.
He said: 'It's just annoying that I paid for it and couldn't get on the airplane and was told just two hours before flying.'
He went online on Aug 31 to buy the ticket with his credit card, and got a flight confirmation. The itinerary showed he had paid $265 for the round-trip ticket.
While checking in, he was told about a problem with his booking and was directed to a service counter, where he was told his credit card was at issue.
He was told to call the Tiger Airways call centre, but he could not get through to its customer service hotline. He decided not to buy new tickets as they would have cost almost twice what he originally paid. When The Straits Times approached the two people Mr Sanchez spoke to, they said they were ground handlers and referred the paper to the airline's call centre.
When contacted, Tiger Airways said it had called Mr Sanchez about alternative arrangements, and would offer him a travel voucher, but did not explain how the problem came about.
The student said last night that Tiger had offered him a flight today at the same price he got online, but he will decline the offer as his friends have already left Bangkok for Chiang Mai.
He also said Tiger had found a discrepancy between the name on his passport and credit card, and had refunded the money for the tickets to him early this month. But it did not inform him of this.
He added: 'All this could have been avoided if they have staff at the airport to attend to the matter right away.'
This incident follows a report last week about Tiger Airways setting up a task force to address customer issues.
[email protected]
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<TABLE id=msgUN border=0 cellSpacing=3 cellPadding=0 width="100%"><TBODY><TR><TD id=msgUNsubj vAlign=top>Coffeeshop Chit Chat - Tiger Airways cock-up again</TD><TD id=msgunetc noWrap align=right>
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Mr Sanchez had booked a return ticket to Bangkok on Tiger Airways and had received a confirmation for his flight and itinerary last month. But he found out at the airport yesterday that there had been a problem with his booking. -- ST PHOTO: CHEW SENG KIM
</TD></TR></TBODY></TABLE>
<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->AN EXCHANGE student from Denmark who booked himself a Tiger Airways return ticket to Bangkok thought he was all set for a six-day jaunt with his friends.
He was wrong. His two friends breezed through the check-in process for the morning flight at the Budget Terminal yesterday and went on their way, leaving Mr Javier Sanchez, 22, grounded here.
He said: 'It's just annoying that I paid for it and couldn't get on the airplane and was told just two hours before flying.'
He went online on Aug 31 to buy the ticket with his credit card, and got a flight confirmation. The itinerary showed he had paid $265 for the round-trip ticket.
While checking in, he was told about a problem with his booking and was directed to a service counter, where he was told his credit card was at issue.
He was told to call the Tiger Airways call centre, but he could not get through to its customer service hotline. He decided not to buy new tickets as they would have cost almost twice what he originally paid. When The Straits Times approached the two people Mr Sanchez spoke to, they said they were ground handlers and referred the paper to the airline's call centre.
When contacted, Tiger Airways said it had called Mr Sanchez about alternative arrangements, and would offer him a travel voucher, but did not explain how the problem came about.
The student said last night that Tiger had offered him a flight today at the same price he got online, but he will decline the offer as his friends have already left Bangkok for Chiang Mai.
He also said Tiger had found a discrepancy between the name on his passport and credit card, and had refunded the money for the tickets to him early this month. But it did not inform him of this.
He added: 'All this could have been avoided if they have staff at the airport to attend to the matter right away.'
This incident follows a report last week about Tiger Airways setting up a task force to address customer issues.
[email protected]
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